Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TurboTax is Dependable and Consistent
on April 1, 2026
Posted by: Dante555
from FL
The process was straightforward. The TurboTax site was very sluggish. The estimated time to complete the return is significantly lower than the actual time, and I did have all of my information prepared ahead of time. A lot of the additional time was due to the sluggish site.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great, but needs work on ESPP
on April 1, 2026
Posted by: Palon43
from WA
Overall experience was good. I wish it did a better job automatically determining the cost basis of ESPP stocks. They were all in the report from my broker (Fidelity) but I had to enter them manually.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax on the Web is Top Notch!!
on April 1, 2026
Posted by: WondersinlifeLA
from Culver City, CA
I have been using TurboTax on the Web for over 25 years. The set of features provided by the online interface are top notch and always adjust to my needs as I work through my tax filing. I've rarely needed any support beyond the online resources that are provided directly within the TurboTax interface. Year after year, I feel confident that I'm filing an accurate and complete return that is taking advantage of all of the available deductions and tax credits applicable to my unique circumstances.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax was good
on April 1, 2026
Posted by: Ashromashro
from CA
It was good to use with ease. It provided any information needed to file the taxes.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty straight forward - stocks were confusing
on March 31, 2026
Posted by: Lisa Lili Liza
from 17 Briggs Street
Stocks were somewhat confusing and took a while to figure out. The rest was pretty straight forward.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax
on March 31, 2026
Posted by: Patrickjb53
from cal
TurboTax was harder this year. It would not import my previous years tax information. I've used TT many times in the past and never had this problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks Turbo Tax
on March 31, 2026
Posted by: AngiePangie7
from New York
Always a supportive and nice to navigate experience
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love Turbotax
on March 31, 2026
Posted by: Anonymous
from Oregon
Great I really like Turbotax. It's accurate and reliable.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com