Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Overpriced, Over-Tiered, Underwhelming
on April 1, 2026
Posted by: mktnick
from Illinois
The AI features and personalized query capabilities are essentially non-existent. The so-called “AI assistance” functions more like a glorified FAQ and provides little to no value. TurboTax continues to charge premium prices without delivering a premium experience. The constant expansion of pricing tiers and upsells only adds confusion, without offering meaningful differentiation or real improvements. Feature-wise, there’s nothing that justifies the cost, and each year’s updates feel minimal at best. It’s an aging platform with superficial AI integration and no true innovation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy.
on April 1, 2026
Posted by: Guillermo332
from Mississippi
Easy to file documents and easy seps for completion.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I will use Turbo Tax again
on April 1, 2026
Posted by: Anonymous
from Georgia
Very good experience and will use again next year and in future years.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax For Years
on April 1, 2026
Posted by: Blue Ridge Ranger
from 5810 Borden Grant Trail
I have used Turbo Tax for years. Like the transfer o info from previous filing years.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 1, 2026
Posted by: Rico the man
from New York
I like the way you can get answers to any question you might have along the way.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and Helpful!
on April 1, 2026
Posted by: Rocket2000
from South Carolina
Very good flow of tax development info and well explained instructions and reasons for the info requested. Also, the engagement with the TurboTax team advisors was encouraging and helpful, and the team was very patient in explaining the needs and the why. Thanks.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
i like it. i use it every year
on April 1, 2026
Posted by: adamcovs
from ca
always good. i enjoy hoe it guides you through the process. the help bar is helpful. it can link up to other organizations to pull information. i also likes how it calculates everything for you. i think anyone can use it.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on April 1, 2026
Posted by: B45C
from WV
IT WAS GOOD, FAIRLY EASY DIDNT HAVE MUCH TROUBLE FIGURING OUT WHAT TO DO
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com