Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax is alright
on February 24, 2025
Posted by: dogsbats
from CO
I had to file an amended return as I received a 1099 -int after I had already filed. It took me over an hour to find the correct screen to enter the information. I hadn't claimed any interest in my first filing so no interest/dividend section came up. I had to keep asking in different ways how to enter interest income. UGH And I can't submit this review with out a nickname? Why?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is perfect!
on February 24, 2025
Posted by: JoseDLD
from Mississippi
It is very easy to use. It is my first time using it and I would highly recommend it!
Pros: My employment status changed this year, I moved, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good as usual
on February 24, 2025
Posted by: Dan Taxes 2024
from Tahoe CA
Overall easy to use hung up a couple times during the entry and why only 4 stars
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Long time user feedback for the User Interface
on February 24, 2025
Posted by: Self Employed CC
from Northeast Washington State
I have some very detailed feedback to share. I've been using TurboTax since the 1990's and I know you change it some every year. Some things are better as if for the first time in 10 years I could easily find the SEP (like a Roth IRA) and enter in the numbers. If I didn't know TurboTax as well as I do, I found the format made it really easy at the beginning to skip big sections as it said "We'll come back to that" and then it never did. I had to navigate myself back to the 1099 misc forms. I also want you to know that I could have ended up with a $13,000 refund as there was an error and if I wasn't savvy it would have never been caught. I just knew my tax situation and I knew that was wrong and spent a very long time going through each page until I could find it. I don't think the average person would have been able to find it as I could only find it after I printed out the forms and worksheets. By the way, thank you for that option. The actual 1099 misc form did not show up on the list of income because I had mistakenly put the information in box 4 instead of 6. TurboTax would have allowed me to slip that through with no errors and I would have spent it were I not savvy about my tax situation.
I know you have to make a product that fits many people's needs but there was something about this layout, that if a person was using TurboTax for the first time I think they would have been more lost. I also spoke to other people, each who had their own little story about how TurboTax was not as user friendly this year.
I did not like the change of gathering the expenses BEFORE you gathered my income. I'd rather put in my income, see the worst case scenario and then watch it tick down as I enter my expenses.
As a self employed person, your time estimates are way off, expecting it to take 2 hours when it more likely takes 24 hours. I did not like being kicked off as often as I was, as I read the question, go gather that data, read the next question, go gather that data. It kept kicking me off and with the multifaceted check in it takes a while to get back on.
Only once did I see the figure of comparing standard deduction compared to itemizing. And after I put in some figures and went back to that page, it no longer showed me the amount (I was on the medical area of itemizing). I would like to see the figure for myself as I know how close I am if it's worth it to go get more numbers (dental, vision, prescriptions, etc). Please make the itemizing comparison to standard deduction available as we are working on it. A "Do you think you have ???? amount of deductions in this area? If not you may want to skip this. If you are not sure then answer the following questions.
The good thing you did was make the video that showed how to use TurboTax so I knew where to go to adjust the form that was wrong. There was also another spot where numbers were pulled forward and I have never used that section, I think it was depreciation. I use the method where I deduct the full amount in the year I buy it so those numbers should not have been brought forward.
For new people I would put a heading above the pencil and the trash as people like my Mother don't know that the pencil would be the way you get into that section. It doesn't look like a button to open that area and it was not labeled.
Also I think this is regarding Form 8829. On page 5 of 529 of the IRS book it says that tax prep fees and the software can no longer be deducted on taxes and yet you still have a question that asks for that amount. My notes are kind of sloppy on that so I hope you can find what I was referencing.
When I was at the recap, I would have liked to print some of those pages so either a note that says there will be an opportunity to print it later or a print button for the summary.
Lastly, the printing the receipt for paying for the program does not play nice with Safari and only wants to print a blank page.
This was not a favorite year for TurboTax design. I loved it in the late 90's. I have often given it 5 stars but this year I've talked to 4 other people that had issues with one area or another. I hope your user interface people gain some experience and actually use the product. And that you have a team of people, some of them running small businesses, to provide user feedback.
Other than that, for a approximate 45 year user of TurboTax, I appreciate what you all do behind the scenes and I share the feedback from a user perspective more as constructive feedback to the programers. Taxes would not be as easy without your program. This is not intended to be a review to the general public.
I know you have to make a product that fits many people's needs but there was something about this layout, that if a person was using TurboTax for the first time I think they would have been more lost. I also spoke to other people, each who had their own little story about how TurboTax was not as user friendly this year.
I did not like the change of gathering the expenses BEFORE you gathered my income. I'd rather put in my income, see the worst case scenario and then watch it tick down as I enter my expenses.
As a self employed person, your time estimates are way off, expecting it to take 2 hours when it more likely takes 24 hours. I did not like being kicked off as often as I was, as I read the question, go gather that data, read the next question, go gather that data. It kept kicking me off and with the multifaceted check in it takes a while to get back on.
Only once did I see the figure of comparing standard deduction compared to itemizing. And after I put in some figures and went back to that page, it no longer showed me the amount (I was on the medical area of itemizing). I would like to see the figure for myself as I know how close I am if it's worth it to go get more numbers (dental, vision, prescriptions, etc). Please make the itemizing comparison to standard deduction available as we are working on it. A "Do you think you have ???? amount of deductions in this area? If not you may want to skip this. If you are not sure then answer the following questions.
The good thing you did was make the video that showed how to use TurboTax so I knew where to go to adjust the form that was wrong. There was also another spot where numbers were pulled forward and I have never used that section, I think it was depreciation. I use the method where I deduct the full amount in the year I buy it so those numbers should not have been brought forward.
For new people I would put a heading above the pencil and the trash as people like my Mother don't know that the pencil would be the way you get into that section. It doesn't look like a button to open that area and it was not labeled.
Also I think this is regarding Form 8829. On page 5 of 529 of the IRS book it says that tax prep fees and the software can no longer be deducted on taxes and yet you still have a question that asks for that amount. My notes are kind of sloppy on that so I hope you can find what I was referencing.
When I was at the recap, I would have liked to print some of those pages so either a note that says there will be an opportunity to print it later or a print button for the summary.
Lastly, the printing the receipt for paying for the program does not play nice with Safari and only wants to print a blank page.
This was not a favorite year for TurboTax design. I loved it in the late 90's. I have often given it 5 stars but this year I've talked to 4 other people that had issues with one area or another. I hope your user interface people gain some experience and actually use the product. And that you have a team of people, some of them running small businesses, to provide user feedback.
Other than that, for a approximate 45 year user of TurboTax, I appreciate what you all do behind the scenes and I share the feedback from a user perspective more as constructive feedback to the programers. Taxes would not be as easy without your program. This is not intended to be a review to the general public.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 24, 2025
Posted by: Feaster24
Turbo Tax is very helpful and easy to understand!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is awesome and affordable
on February 24, 2025
Posted by: Mclean25
from NC
Fast and easy to complete. Check for errors and tax reductions.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
different without a disc
on February 24, 2025
Posted by: first ridge runner
from south carolina
Hard time saving work. Seemed more difficult to complete this year
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
annual fees
on February 24, 2025
Posted by: BIGtaxdollars25
i think that regular users should pay lesser each year .
Written by a customer while visiting turbotax.intuit.com