Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Strugled with the online version
on April 1, 2026
Posted by: Ken6432
from NC
I found the online version to be very frustrating as compared to the desktop version that I have used since 2004. I constantly had to verify/update information that I had already provided. When having to edit missing information, the system didn't even show me which form I was answering for (I was asked to enter the name of the person related to a given 1099-R, but had no idea which 1099-R it was referring to). Plus, I had uploaded those particular 1099-R forms, so why did it not fill in the name correctly?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Too Much Junk
on April 1, 2026
Posted by: DickK0WYO
from MO
I have used TTAX for about 15 years. Including Home, Business, and Home & Business. This year was disappointing. Too many screens, happy talk, and junk. This is taxes, not a life event.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is a 2 out of 5 stars...
on April 1, 2026
Posted by: Susan1770
from Maryland
The pull down menu's under the federal and state returns... were too broad... couldn't find my way back to make a change in schedule C... very disappointing.. maybe this how turbo tax gets us to pay $200 for expert advise.. i just needed IT!
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love it
on April 1, 2026
Posted by: jr0618
from 6641 H Lively Rd
Easier than h&R Block. this was no problem for an old lady
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for making the switch to TurboTax. We’re grateful for the opportunity to serve you this year and aim to be your go-to resource for every tax season ahead.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on April 1, 2026
Posted by: peanut 178
from nyc
very comfortable to use, support system is fantastic.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is fast and efficient
on April 1, 2026
Posted by: Ali197211
from California
I found the whole process fairly easy with clear instructions and was helped to understand the process with ease.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Review
on April 1, 2026
Posted by: Hache3
from Missouri
I used the learn more tabs a few times and those were very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love turbotax
on April 1, 2026
Posted by: mich695
from michigan
so easy to complete your taxes.....................................
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com