Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
AI was not helpful
on April 1, 2026
Posted by: angeltheespada
from Iowa, IA
The AI tool did not help me fix an issue I was having. During the final review your software let me know I made a mistake and was telling me to fix it, but the information given to me was no specific so I had trouble finding where to go. I asked AI for clarification, but no matter how I worded my question the AI had noo idea what I was asking or how to find the solution. I googled my question and found a forum of real people who were able to point me in the right direction. Please hire real employees who can engage in critical thinking
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!
on April 1, 2026
Posted by: DWal125
from El Paso, TX
A breeze as always! I can't imagine doing it on my own! Thanks!
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TOO MUCH TURBO TAX MARKETING - CONFUSING
on April 1, 2026
Posted by: hd47
from Florida
Too much product marketing interspersed in the tax preparation. Becomes time consuming to weed out important information. It's exhausting. At the end, because payment area was unclear, I paid MUCH MORE than I planned, as I accidently checked the upgrade box. I left the product irritated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Totally awesome!!
on April 1, 2026
Posted by: gmanp49
from Virginia
Easy to use…….asked the pertinent questions and reviewed everything
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax was OK
on April 1, 2026
Posted by: savageba110
from Wisconsin
The product was ok but sometimes a little confusing. The tech support was great but it did cost an additional $39.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Windows 10 compatible anymore!
on April 1, 2026
Posted by: theengle
from NC
Did not realize this version requires Windows 11, wish there was a Windows 10 version as the online program appeared to be slower than what I was used to. I have been using TurboTax for many years and Windows 10 has never been an issue.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
harder
on April 1, 2026
Posted by: Jim k bull
from Calif
Harder than last year. Even the rating process is more complicated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Awesome!
on April 1, 2026
Posted by: Scott 32
from Indiana
Turbotax online easy to use and filing process is easy.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com