Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Taxes are Tough! With TT they're less tiresome.
on February 24, 2025
Posted by: Salserina
from Sacramento, CA
Most of TurboTax is good. I have a pretty simple financial life so it's good to be able to prepare my taxes in the comfort and privacy of my own home without having to pay a professional in an office. However, it gets very frustrating when the program keeps sending me around in circles and I can't figure out what it wants from me. Also, the feature of being able to use the phone camera to take photos of tax forms such as 1099-DIVs is handy but needs work IMO. I wish I could have uploaded/taken photos of all my dox at one time instead of having to open my camera multiple times, open the QR code multiple times, and then take the photos--which then seems to close the app each time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax simplifies filing!
on February 24, 2025
Posted by: BEEBang
Amazing experience! comprehensible process of filling; i like that help line! where i can check things i don't understand!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
perfect
on February 24, 2025
Posted by: Anonymous
pretty good very convient setup easy to do tax returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Mid at best
on February 24, 2025
Posted by: Edward of the Woods
It's too expensive and kind of clunky. Why wouldn't they have clickable tabs so you can more easily flip back and forth?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Unannounced policy change
on February 24, 2025
Posted by: Dissapointed1277
While I've always done my taxes with TurboTax I will now be switching. They have changed their policy to exclude National Guard members from their free filing. As someone on full time enlisted orders this was disappointing to find out - after filling out all my tax paperwork.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax boo - bad 8938 and mailing address
on February 24, 2025
Posted by: thismakesnosensetome
This year really had problems. First - you didn't catch the fact that I had completely missed my foreign bank account in Form 8938 on Schedule B Line 1. Good thing I reviewed. Second - there was no e-filing and there was no "where to mail it" - you just included the advanced payments. Your chat bot couldn't answer any of these questions and just kept teling me it was the first page of your tax return which it most certainly wasn't.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is trash
on February 24, 2025
Posted by: BenjaminSto
Clunky old software that is only trying to get you to upgrade to more expensive versions. Last year that I will use it. I would rather pay someone to do it than pay nearly as much for an unpleasant experience that still requires me to mail in stuff.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on February 24, 2025
Posted by: damanhsta1
from washington
always easy to use - it provides me with easy to understand questions
Written by a customer while visiting turbotax.intuit.com