Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Criminal enterprise
on April 1, 2026
Posted by: Turbopropeller
from OR
Turbotax software is something form the dawn of the Internet age. Clunky, bad UI, full of glitches. My Oregon tax return was repeatedly rejected. Due to Turbotax software issue. Despite resubmitting multiple times, OR could not validate our ACA / Form 8962 structure. Triggered by linking / structural issue inside TurboTax! And Intuit actually has the audacity to charge me money for this tax software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
sad
on April 1, 2026
Posted by: emmmmbbbbbbbb
from Alabama
I am upset that I had to pay an absurdly high amount for my very little earnings on my stocks. I had to pay almost 200x the amount of money I made.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another good year with TurboTax
on April 1, 2026
Posted by: 123Eight45
from PA
TurboTax did the job. Too bad the Federal Tax systems isn't simpler!
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Overall, it was a good experience.
on April 1, 2026
Posted by: Peel420
from California
Overall, it was a good experience. However, it took 4x as long as it predicted, and forced me to upgrade to Premium because I had a 1099 instead of a W2. The AI-generated answers to my questions were useful to better understand taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Highly User Friendly
on April 1, 2026
Posted by: Ketone
from NC
Turbotax is very user friendly and provides extra details you would otherwise have to research yourself. Would highly recommend sticking with turbotax if you have filed with them prior.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but had one problem
on April 1, 2026
Posted by: MateyMike
from Texas, TX
It was fairly easy except for the fact that it was difficult to enter an estimated tax payment I made. The online help gave me an incorrect answer (asked me to select an item in a scroll down that wasn't there). I called th Intuit help line and Susan was able to get me to the right place, but it should be easier to find and I shouldn't have to call. You need to fix your online help on this item.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy as ABC
on April 1, 2026
Posted by: cfweegrg
from st louis MO
very easy to use and able to save progress along the way
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is preferable to me
on April 1, 2026
Posted by: MercyE
from New Mexico
I do enter my tax data in three different tax softwares and turbotax seem to beat the other two by simplicity, accuracy and compatibility.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com