Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo tax
on April 2, 2026
Posted by: live and laugh
from oregon
always gets the best return. Great product. easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Knowing you’re satisfied with your refund amount is the best news we could hear. We appreciate you trusting TurboTax to handle the math and maximize your return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
On-line Turbo Tax is rather different -- precautio
on April 2, 2026
Posted by: Anonymous
from California CA
First year trying the on-line version of Turbotax, I found it quite clunky, requiring elaborate sign-in procedures, and very frequently because anything more than 10 minutes of inactivity and the program goes off-line. I tried to switch back to desktop version and it recommended that I start over again; yeah, sure. Then it got stuck in an endless loop and wouldn't let me continue. Had to call in (after some effort to find a working number), and the quite helpful person managed to help me get the on-line version to move forward. The online version feels very different than the desktop version, so be prepared for some confusion on that front. But the program eventually worked and seems as thorough as the desktop version was before. It's always a process, no matter what, but it gets the job done.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The greatest tool!
on April 2, 2026
Posted by: FPLB
from CA
My first time to attempt filing tax on my own after 21 years depending on the father of my two children. TurboTax helped me conquer my fear of digits!
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Software Program
on April 2, 2026
Posted by: Cocopuff789
from WA
Great Software program. Changes this year made it a bit confusing but overall great program
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on April 2, 2026
Posted by: LEINAD2025
from NY
USER FRIENDLY
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Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good
on April 1, 2026
Posted by: Zawsall
from Illinois
Ok this year. Seems to be harder every year. Overall acceptable
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First Time
on April 1, 2026
Posted by: DollarRed
from LA
First time using TurboTax and just finished e-filing my return.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 1, 2026
Posted by: Mimi1155
from Bahama NC 27503
I like how they have my information from the previous years and they can look up my information
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com