Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Excellent
on February 25, 2025
Posted by: SigmaMan65
from Manassas, Va
Excellent as usual under 40mins i completed my tax return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
no
on February 25, 2025
Posted by: nothingnow2
confusing and not user friendly, not happy with this format. Used previous years and nothing was as confusing as this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great DYI service
on February 25, 2025
Posted by: 8Angel
Turbo tax made it easy and convinient not to mention way less expensive than going to an expert
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax - A Decent Tax Filing Option
on February 25, 2025
Posted by: sdm037
from Missouri City, TX
TurboTax provides a solid platform for tax preparation and filing. While it has its strengths, there are a few areas where it could improve. Here are the main points:
Pros:
User-Friendly Interface: The step-by-step guidance makes the process relatively smooth, even for those who aren't tax-savvy.
Helpful Features: The option to import previous tax information and W-2 forms can save time and reduce the risk of errors.
Support: Access to live experts and a robust help center can be reassuring for users with questions.
Cons:
Cost: The pricing can be quite high, especially if you need to file state taxes or have a more complicated tax situation.
Upselling: The frequent upselling of additional services and features can be annoying and feel intrusive.
Limited Free Version: The free version is only suitable for very simple returns, and it doesn't offer much flexibility.
Overall, TurboTax is a reliable and efficient tool for tax preparation, but the cost and upselling can be a downside for some users. It's a good choice, but there might be more affordable or less intrusive options available. 3/5 stars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Intuitive Process
on February 25, 2025
Posted by: MonthTrial
Great software that hand-holds you through the process that's otherwise cumbersome and intimidating to the casual person
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
sucks
on February 25, 2025
Posted by: sammy0109
not recommended. every year charge more and more. ask to upgrade despite nothing has been changed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Easy Year
on February 25, 2025
Posted by: lmlou
from Ceentralia, MO
I've used them for years. Easy to do. Never a problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst product ever
on February 25, 2025
Posted by: JC3232
Worst product ever. EXTREMELY DIFFICULT to use. 1099 G was specifically difficult. Amendment was unclear. Worst Product
Written by a customer while visiting turbotax.intuit.com