Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TT Online even better than Desktop
on April 3, 2026
Posted by: SRB 1961
from FL
I've been using Desktop TT for >20 years but was unable to do so this year due to my computer still running Windows 10. I have been very pleased with the Online version and actually prefer it now because it does not need to update every time it starts.
I received GREAT support via a phone call to Customer Service (after being on hold for 20 minutes), enabling me to get a "do-over" to switch products and clear and start over. This was critically important because I initially imported the wrong TT return (a state return for my elderly mother).
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use and understand
on April 3, 2026
Posted by: level55555
from Illinois
Wonderful product, highly recommend, I have used it for decades.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Helpful Tax Software
on April 3, 2026
Posted by: Dagmar1968
from Wisconsin
I really appreciated being able to call to get help from a live expert. I called twice and each time I received the help I needed. I also really appreciate being able to import information from my investment accounts.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Stress free!
on April 3, 2026
Posted by: Bellerive
from Montana
Easy, baby steps, lots of review to double check all entry.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not as easy as it should have been
on April 3, 2026
Posted by: Kim77777
from Texas
I only needed to file a Federal return but it took me hours. All I needed to do was enter a 1099 NEC but could not find where to enter the information. Then on the review I entered wrong information for a car I no longer have and was completely unable to correct it. I am a bit flustered at 1:15 AM and just now finished sending out the return.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 3, 2026
Posted by: ipse
from California
Easy to use, navigates smoothly, good suggestions.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GO TURBOTAX!!! BEST EVER!!!
on April 2, 2026
Posted by: Jahfree
from Seaside, OR
TT is so good!!! thanks for the great deal and super amazing service!! recommend to all
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 2, 2026
Posted by: Missouri Girl
from Missouri
This is my 4th year with Turbo Tax. I love how simple it is. The help links are simple to use also.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com