Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great
on February 26, 2025
Posted by: 1633
from FL
This is my fifth year using TT and it makes filing so easy.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Even Better The Second Time Around!
on February 26, 2025
Posted by: ObliviousGuy
from Jamestown NY
This is my second year in a row using TurboTax to prepare my taxes. Things were even easier the second time around! I really appreciate how 'user-friendly' their layout is and I was especially thrilled to be able to receive help through the 'Community' page this year! Not one, but TWO tax professionals reached out to help me with my question. While tax preparation is NEVER a good time, TurboTax definitely makes the process just about as easy/painless as possible!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax IS TAXING IN FEES THIS YEAR! No Return
on February 26, 2025
Posted by: Keesh000
from mo
The extra fee to file is new. I am sure they must have just added that new feature. The amount to file read ON YOUR WEBSITE to be 89$. Well at check out its 99$. That really sucks as well. Then I had the worst time editing due to the website not responding and redirecting me to a dead end road. This was not a good experience this time around and i may not continue services. If I am going to pay 178$ for my taxes Ill take my business elsewhere. TurboTax was a sweet treat until it was not.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Aweszome
on February 26, 2025
Posted by: Anonymous
from Michigan
Love the simplicity of Turbo Tax format informative
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Program use it for a number of years
on February 26, 2025
Posted by: BeBopperDave
from Cleveland OH
Everything works good. Caught a mistake and would not let me file electronically. Kind of annoyed until I found the mistake. Then I was allowed to file my tax report. Thank You
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on February 26, 2025
Posted by: KJAAY
from CALIFORNIA
EASY TO USE HIGHLY RECOMMEND, THEY GIVE YOU HELP!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Six Years of Seamless Tax Filing
on February 26, 2025
Posted by: mrbeast
from Los Angeles, CA
I've been using TurboTax for about six years now, and year after year, it continues to be one of the most user-friendly tax preparation software options available. The interface is incredibly intuitive, guiding users step-by-step through the filing process with easy-to-understand language and built-in explanations. Even for those who aren’t particularly financially savvy, TurboTax makes tax season far less stressful than it otherwise would be.
Ease of Use
The biggest selling point for me has always been its simplicity. TurboTax asks you questions in plain language, breaking down complex tax jargon into terms that anyone can understand. It also automatically imports information from previous years, saving time and ensuring consistency. The ability to upload W-2s and 1099s directly, either through photos or employer integration, further streamlines the process. Even if you have deductions to claim, TurboTax walks you through each category so you don’t miss anything.
Do You Really Need a CPA?
In my opinion, unless you own a business generating over $250,000 in revenue annually or have a particularly complex tax situation, you probably don’t need to hire a CPA. If you're a salaried employee with standard deductions, TurboTax can handle everything efficiently. It finds deductions and credits that apply to your situation and helps maximize your refund or minimize your tax liability.
For freelancers or those with side gigs, TurboTax also has self-employment versions that provide tools to track expenses, mileage, and deductions related to contract work. However, if you have intricate financial structures—such as multiple rental properties, large investments, or a high-revenue business—a CPA might still be worth considering.
Accuracy and Peace of Mind
One of the biggest fears with filing taxes is making a mistake. TurboTax provides a built-in accuracy check that reviews each section before submission. It alerts you of any potential issues, missing information, or red flags that could trigger an IRS audit. Additionally, it offers audit protection services, giving an extra layer of security.
The software also continuously updates based on tax laws, so you don’t have to worry about missing changes that could impact your return. As long as you answer the questions honestly and input your information correctly, TurboTax ensures compliance with federal and state tax laws.
Pricing and Value
While TurboTax isn’t the cheapest option out there, you get what you pay for in terms of convenience, reliability, and features. There are free versions available for simple tax returns, but most people will need to upgrade to Deluxe or higher, depending on deductions, investments, or self-employment income. The cost may seem high compared to other tax software, but when you compare it to the price of hiring a CPA, it’s still a much more affordable solution for most people.
Customer Support & Live Help
One of the standout features is TurboTax’s live help, which allows users to connect with tax professionals if they get stuck. The live chat and phone support options provide an extra layer of reassurance, especially for first-time filers. If you choose TurboTax Live, a CPA or tax expert can review your return before submission, which is a nice middle ground for those who want professional oversight without paying full CPA prices.
Mobile Accessibility
TurboTax has a fully functional mobile app, making it easy to file taxes directly from your phone. This is a game-changer for people who are always on the go and don’t want to sit in front of a computer to do their taxes. The app allows you to scan documents, answer questions, and even e-file from anywhere, all while keeping your data secure.
Random but Relevant Thoughts
TurboTax also helps with state taxes, bundling everything into one seamless experience. If you move states during the year, it makes multi-state filing simple. Additionally, it saves your previous years' returns, which is helpful when applying for loans or reviewing financial history. Another small but valuable feature is its refund estimator, which helps you plan financially throughout the year.
If you’ve ever been stressed about taxes, TurboTax essentially turns it into a guided, step-by-step checklist. While there are some who prefer the traditional CPA route, for the majority of tax filers, TurboTax is more than sufficient. It’s the best balance between cost, convenience, and accuracy, making it my go-to tax software year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing
on February 26, 2025
Posted by: AshN3
I loved how much easier and less stressful this was
Written by a customer while visiting turbotax.intuit.com