Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Just GREAT!
on February 26, 2025
Posted by: Sam71C
TurboTax is always easy and fast. Love it for years. The subsequent ones are even easier.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great help when needed
on February 26, 2025
Posted by: Gary Go
Had an issue with a portion of the return. Worked with Tamika and she contacted her resources. Between the two of them they took quite a long time to assist me and reach a conclusion that I believe to be correct. Was quite pleased with the effort they put forth to reach a resolution.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
A Disappointing Experience-Stay Away from RIPOFFS!
on February 26, 2025
Posted by: VarunL
from ann arbor,mi
As a long-time user of tax software, I had high hopes for TurboTax. Unfortunately, my recent experience has been far from satisfactory. Despite its reputation as a reliable and user-friendly service, I found several aspects that left me feeling frustrated and let down.
Firstly, the premium service is advertised as offering additional benefits and support. However, it feels more like a money grab than a value-added feature. Instead of providing clear and comprehensive assistance, it often prompts you to pay extra to get the help you need. This is incredibly frustrating, especially when you're already paying for a premium service.
Secondly, the interface, while generally easy to navigate, occasionally feels overly complex and clunky. There were multiple instances where I had to go through several layers of menus to find what I needed. This detracted from the overall user experience.
It always felt as if they were more interested in upselling additional services than actually filing taxes.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on February 26, 2025
Posted by: bazingamp
Quick and Easy . Done very quick. Pulling data from partner is most helpfull specially stocks and investment
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT is difficult to fill out.
on February 26, 2025
Posted by: jbj78
This was the most difficult TT I have used in 20 years, not including dial up. I know taxes are more complicated over the years, but TT has me spoiled/
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good stuff
on February 26, 2025
Posted by: CITS
from Royersford PA
Great software love the way it guide me step-by-step
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Steadily decreased value & increases complexity
on February 26, 2025
Posted by: TDatl
from Georgia
1. you make no provision for sole proprietor-LLC business retune filed as personal return, and as such you create much confusion at the outset as to which turbotax product to choose.
2. Your "Return to where I left off" option with each log in never returns to where I let off and instead endlessly revisits basic input information. Quit wasting my time.
3. Your new required input for RMD amount with 1099-R entry is a waste of my timr and resources. You are the tax experts, you figure out the RMD for each 1099.
4, After decades of turbotax use, I'm ready to sample the competition.
5. You fail to provide an indication of what services/protection are offered for what cost until the very end of the filing process. PROVIDE COST TRANSPARENCY FROM THE BEGINNING.
2. Your "Return to where I left off" option with each log in never returns to where I let off and instead endlessly revisits basic input information. Quit wasting my time.
3. Your new required input for RMD amount with 1099-R entry is a waste of my timr and resources. You are the tax experts, you figure out the RMD for each 1099.
4, After decades of turbotax use, I'm ready to sample the competition.
5. You fail to provide an indication of what services/protection are offered for what cost until the very end of the filing process. PROVIDE COST TRANSPARENCY FROM THE BEGINNING.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on February 26, 2025
Posted by: loverK
from nj
great experience quick and easy will use this again
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com