Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on April 3, 2026
Posted by: Clarier
from CT
feel good and easy to follow. Multiple checks and review steps
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A Seamless Experience
on April 3, 2026
Posted by: JayMac10
from GA
It was very easy to navigate the platform and when I had questions there were FAQs and resources I was able to navigate towards to find my answers.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax disapointed me.
on April 3, 2026
Posted by: Phaee
from Nevada, NV
I was able to engage with a turbo tax support specialist over the phone because of the issue I was having. She was so kind, and so helpful. I hope Georgia is treating her well. I am 24 years old and started investing in stock a few years ago. I had 30$ in stock I sold last year to reinvest in a company I held more stock in that was doing better. Well doing so, caused me to gain $28 in capital gains. Due to this when filing the 1099, I HAD to change my service from do it yourself free to do it yourself premium. Do it yourself premium costs $139. $139 for $28 in capital gains is absurd. I did not get anything extra, but the ability to file my 1099. I have used turbo tax for years because it has been so good to me, the last 8 years that I have worked actually. Just very disappointed in the whole situation. Thankfully the associate, I feel so bad I didn't catch her name. She was able to get ahold of her manager and get me $60 off code. But still $79 for $28 in capital gains is outrageous. I will be planning to use another site next year to keep from having the same issues next year. May love light and happiness find that wonderful associate who helped me.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Tax Return
on April 3, 2026
Posted by: Christ0pher123
from Maine
Always a straight-forward easy experience. I keep thinking I'll need to itemize more and keep falling into the standard...ok by me!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you TurboTax
on April 3, 2026
Posted by: TaxTime49
from Texas
For such a complicated process Turbo Tax simplifies this process with their intuitive software.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax need for Windows 11
on April 3, 2026
Posted by: Danien
from Calif
I was frustrated that I needed Windows 11 to file my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for DIYers
on April 3, 2026
Posted by: Azimuth223
from IA
TurboTax is helpful for the DIYer who wants to do this on their own.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online vs Desktop
on April 3, 2026
Posted by: GE65572
from California
Needs some work on K-1's form 1065 had an issue with schedule E link
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com