Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Prices have gotten Egregious.
on April 3, 2026
Posted by: NotMadeOfMoneyBruh
from MO
The product is helpful. I have used this filing service since 2011. It is the pricing I have an issue with. It was only the CX rep's assistance and the service code which has me considering to continue using your product in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Like Desktop Version Better
on April 3, 2026
Posted by: SettleIn
from Nebraska
Used TurboTax for years. Disappointed this version wasn't supported by Windows10 so I had to use the online system and could not download the desktop program to use. Online was more difficult to maneuver and harder to find areas I was looking for.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed
on April 3, 2026
Posted by: Walt 48
from MN
i WAS TOTALLY FRUSTRATED BY THE DATA ENTRY AND CHECKING PROCESS FOR ENTERING THE 1099DIV AND 1099B. THE DOWNLOAD DIDN'T WORK PER THE INSTRRUCTIONS. THE UPLOAD ONLY PARTIUALLY WORKED. EDNDED UP TYPING IT IN. i HAD MULTIPLE ACCOUNTS IN THE SAME INVESTMENT FFOR MY WIFE AND MYSELF AND IT WAS IMPOSSIBLEE TO DETERMINE WHICH WAS CORRECT AND VERIFY THE ENTRY.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax NOT Awesome
on April 3, 2026
Posted by: Kate1598zx
from FL
could be better, upselling stuff at ever opportunity
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 tax return
on April 3, 2026
Posted by: Shelly072567
from ohio
turbo tax was easy to navigate and find my deductions
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax is a scam
on April 3, 2026
Posted by: TurboTax is a Monopoly
from Illinois
Honestly, we all know that this is supposed to be a free program but D.C. and companies like you have made that impossible. You own most the market, a monopoly, you might say. The only good thing about you is that you sync up with banks and stuff but you do that rather poorly too sometimes. You greedily try to get me to upgrade and steal most my returns. A 40 dollar filing fee? On top of paying that ridiculous 139 "do it yourself" that used to be free, because we all know the government has the ability to do it. What was that 139 fee for if not for any transfer fees? I lost my job and can't afford this crap. My therapist's tax lady is 100. And no extra fees. Every year I convince myself I'm going to go to my therapist's tax lady instead. You guys are the definition of money is the root of all evil, except people don't know that in reality, that Bible passage is referring to greed.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awsome
on April 3, 2026
Posted by: mrliii
from mi
Paying extra for advice was worth it. would not do it without that.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too cumbersome
on April 3, 2026
Posted by: Paul676767
from Florida
Took several days just to figure where I enter my estimated tax payments. The program restricts movement way too much. The prior format where all areas were shown and user could just pick what and where they work was much better. It allowed you to go directly to any area and action without restricting movement. I could go directly to tax payments and just enter my data.
Written by a customer while visiting turbotax.intuit.com