Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Previous Year Information Not Carried Over
on April 4, 2026
Posted by: user20242025
from WA
Feedback: I filed my taxes with TurboTax last year, but none of my prior information appears to be retained, and I’m being prompted to re-enter everything.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax via Fidelity is GREAT!
on April 4, 2026
Posted by: 3MTexas
from Texas
Easy and fast with lost of help. Able to download Financial Tax Forms into Turbo Tax which saved time and made it simple.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Destop is a better program
on April 4, 2026
Posted by: EGF1
from MA
The program was not as extensive as the desktop. The desktop was easier to find answer to questions and did a better job of asking questions step by step. the online version was sluggish and repeated itself and circled around a lot.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax speed up the process
on April 4, 2026
Posted by: Zondaaaa
from CA
It's a great overall experience! After the documents are imported, they are mostly accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Efficient!
on April 4, 2026
Posted by: RKParadise
from Florida
It was quick and efficient. I am happy to continue using TurboTax to file our taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Confusing experience with NRA spouse filing
on April 4, 2026
Posted by: YaZa001
from CA
TurboTax worked, but the process took much longer than expected because it wasn’t very user-friendly in my situation.
My wife is a nonresident alien (NRA), and we filed separately. However, TurboTax kept guiding me toward e-filing, even though that’s not allowed in this case without a spouse SSN/ITIN. This was confusing and caused multiple back-and-forth steps before I realized I had to switch to filing by mail and also change the payment method.
Overall, it would be really helpful if TurboTax better handled cases like NRA spouses and clearly prevented users from going down the wrong path (like e-filing when it’s not possible).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is good
on April 4, 2026
Posted by: HM Taxes
from VA
Good overall experience would like automatic download of return documents to PC
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
simple but watch for hidden fees
on April 4, 2026
Posted by: dwiddwid
from 4130 Horizon Avenue,
While it made filing taxes relatively simple, we grappled with several hidden fees. TurboTax defaults your selections to profit them the most and not the user. One could say its an "adversarial" interface.
Written by a customer while visiting turbotax.intuit.com