Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Not a fan
on April 4, 2026
Posted by: Andy4612
from Illinois
Costs too much to file for those with self-employment income and ate up my refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
not satisfied
on April 4, 2026
Posted by: first tomato
from CA
Frustrating and difficult to use. I much prefer the desktop version. Not very user friendly or intuitive and it failed to import the taxes I paid from document. I almost gave up.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on April 4, 2026
Posted by: gabrielucena
from California
Very easy and self explanatory, I like using it to file my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Online was great!
on April 4, 2026
Posted by: MariaLupita
from Texas
This is the first time I complete with the online version and it was quite simple. The only thing is that with desktop, I can find a copy of the return before filing and with this one, I had to wait until I was ready to file to review.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax needs better "help"
on April 4, 2026
Posted by: AI issues
from Texas
Was getting an error that I couldn't clear. Instructions via AI were inaccurate. I spent probably an additional 2+ hours trying to figure out what/where this error was being triggered. I was considering clearing out all information and starting over but even had issues finding that option. At the end, the cost I was charged was higher than I was expecting for option I selected. I was not able to get back to the screen with product options to confirm the pricing. Very frustrating process!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not-So-Smooth-Sailing
on April 4, 2026
Posted by: Milt2026
from California
Much more cumbersome and confusing than I remembered. I did not like the choice of paying $64 to have Turbo Tax file my state return or deleting it. In al the confusion, I believe I didn't have to pay the $64 after all.
Using a different computer this year and not having a tax file to transfer may have added to the confusion and a very lengthy experience.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on April 4, 2026
Posted by: KylahF
from Colorado
Turbo tax made it so easy! First time doing my taxes and couldn't have been more simple.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Experience
on April 4, 2026
Posted by: TazBair
from Oregon
Taxes are the most stressful part of my year. The tax experts who assisted me today were smart and great to work with and talk to.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com