Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
online vs desktop
on April 5, 2026
Posted by: AKTODD
from Tennessee
Online turbo tax is pretty good but preferred the desktop version. I feel the desktop version asked more pertinent questions.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
20 years using Turbotax!
on April 5, 2026
Posted by: WM06
from Georgia
We have been using TurboTax for 20 years and will continue doing so! Everything flows well, the prompts for deductions for personal & business expenses is very helpful, and the ability to ask questions within TT is THE BEST! Less google searches and faster refunds!
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version needs improve user experience
on April 5, 2026
Posted by: Bobby1201
from CA
When I switched from TurboTax Desktop to TurboTax Online and imported last year’s tax return, all of the dependent information was missing. This kind of error is very easy to overlook. It might be the reason which caused my tax return got rejected in e-file. I used TurboTax Desktop version which doesn't have this issue.
The online version has a worse user experience than the desktop version. It sometimes jumps back to a previous section while I’m using it.
When I’m writing the review in this window, even basic actions like deleting and inserting text become glitchy—characters get mixed up or deleted incorrectly. This kind of basic bug should be avoided. I’m using Windows.
The online version has a worse user experience than the desktop version. It sometimes jumps back to a previous section while I’m using it.
When I’m writing the review in this window, even basic actions like deleting and inserting text become glitchy—characters get mixed up or deleted incorrectly. This kind of basic bug should be avoided. I’m using Windows.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Get Desktop instead!
on April 5, 2026
Posted by: Unimpressed55
from mn
This sucks compared to desktop, get desktop instead.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is a sigh of relief!
on April 5, 2026
Posted by: Omar7781
from PA
Turbotax interface was extremely easy to use. thankyou so much for making everything comfortable.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Way Too Many Upsells
on April 5, 2026
Posted by: TaxExpertGuy
from Colorado
The upselling is obnoxious and I may switch away from TurboTax in future years specifically because of these nearly-deceptive marketing strategies.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Ease
on April 5, 2026
Posted by: AliBkinz
from WI
Its always easy to use and I feel confident completing my taxes using TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience Using
on April 5, 2026
Posted by: Jr108
from FL
Very straight forward, simple, and easy to use. I will definitely recommend and use again.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com