Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,647 Reviews)
Rating breakdown 49,647 reviews
5 Stars
36,174
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
So easy!
on February 27, 2025
Posted by: ameche
I really like how step by step it is. You almost cannot mess up if you follow it and answer the questions truly and carefully! love it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Better than last year
on February 27, 2025
Posted by: MoVik
from IL Chicago
it was way better this year, than last year. I don't know what you did last year but I was not thrilled
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bring back refund tracker!
on February 27, 2025
Posted by: A_green15
from texas
I do not like the change you made with the refund tracker at the top. Please add it back. I will likely not file my taxes next year with turbo tax due to this. I also had to call customer care due to not understanding how to change bank information. I suggest you make it easier for your customers and add a box on the first page that would allow me to enter my new banking info instead of clicking confirm payment and going through the steps on 2 more screens.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 27, 2025
Posted by: Anonymous
from Mi
I love completing my return at my own pace using the self guided items on you all site
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's worth it buddies
on February 27, 2025
Posted by: Numskull Jr
from maryland
this was my very first year filing my taxes I was overwhelm but at first since everything was like in a different language but then I notice those little question mark (?) in the upper right corner and click on it, and it was a well simplified explanation on what the series of question on what to do and how to do it, and then thing started to get a little easier for me, so I'm Honestly Surprise it only took me 3 hours to complete as newbie. \_(-_-)_/ and here I was thinking it would take me about a week or so.
anyways THANK YOU tubotax for making this app easy enough for a numskull like me to understand, and 5 stars. See you next year I guess or Whenever I need you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great job turbo tax
on February 27, 2025
Posted by: curly123
quick, explains everything as we go along, thanks again, see you next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Fees suck
on February 27, 2025
Posted by: Mia121237
While going through TurboTax and DIY taxes is convenient, I feel they overcharge on fees. If it weren't for the high fees, I would rate 5 stars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good except the State & Local Tax bug
on February 27, 2025
Posted by: 6Nfxzdm24V25D
from Eugene, OR
All good. I did get stuck in a couple pages and could not get back. The person that helped me was great and I made sure to send a positive review. Thanks for providing live help to talk through questions in the middle of the night!
Written by a customer while visiting turbotax.intuit.com