Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax really made things great and is awesome
on February 27, 2025
Posted by: Jerr86
Easy and fast. Firetruck time filing taxes and didn't have to receive help because they made it super easy and explained parts enough understood it the first time
This software needs a few changes. First, when one starts their return, they are bombarded with Turbo-Tax ads for various payment and service options etc. It is to confusing and to time consuming. Second, on the pages that list investment options, it needs to have an easily located button for uploading 1099 documents, etc. At present, it only promotes one to search for other items, before they stumble on the uploads option. Speaking of uploads, it would be better if one could upload all of their documents in the beginning and be done with it. This would eliminate the need to individually change or correct each item from the previous year.
I have used TurboTax for years and the customer service is one reason I keep coming back. The representative sat on the phone with me until we figured out the issue.