Very smooth experience. They breakdown the process in very simple steps that are easy to understand. Uploading documents is fast and easy, information gets pulled in correctly. They also recommend good options for tax breaks.
it was very easy to file my taxes. the steps were easy to understand. I love how it saves each year so I can go back and read and see what has changed.
Several main problems I encountered were software issues of transfer F to S forms with hyphen inserted into EIN. My state UT would not accept efile, TT Fed form kept inserting hyphen, so I couldn't efile my state form, even though I paid for this service. Then, when I downloaded and saw that the UT form did not have the hyphen in the EIN, I went back and tried to efile, but TT wouldn't allow it. Also, when I asked questions, I got limited directions that did not address the problems I encountered. I was constantly upsold by TT. I also had to input both spouses' drivers license numbers about 6 times each; program wouldn't save.
Pros: My employment status changed this year, I bought or sold investments