Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is way better than H&R Block
on April 5, 2026
Posted by: LeighTheLion
from Texas, TX
Very easy to file and submit Tax papers! Turbo Tax makes it very simple.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT makes filing so easy!
on April 5, 2026
Posted by: RDM25
from IL
Love the guided tour through our life for 2025 !!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor Explanation
on April 5, 2026
Posted by: Patrick676
from Michigan
It was unclear what I was using leading to a misunderstanding of what package I was purchasing until the very end where I owed more money than expected.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Depend on TurboTax every year
on April 5, 2026
Posted by: kdgl12345
from MA
Seamless, easy to use, use it every year, cost is not burdensome
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Would use again, but....
on April 5, 2026
Posted by: Chat Needed
from KY
The program is easy to use but I had trouble getting back to the place that I needed to look at again to make changes. I did not have this issue with the CD version. Also, I wish there was a way to get a more definitive answer to questions. The AI suggestions on the side were good, but they did not address all issues and did not have the option to chat with or call anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax made it easy for me to fill my taxes
on April 5, 2026
Posted by: Expert1100
from Illinois
It made it easy for me by pre-filling information from my tax documents and by making all the calculations for me, and looking for possible tax refunds.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Relatively good experience
on April 5, 2026
Posted by: robinmatthew
from California
User friendly and relatively efficient. The time taken was reasonable. One suggestion is that you need to inform filers that if they have a 1099 along with a W2, that they can enter this 1099 information only by paying the extra fee and you need to state this upfront.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Pricey
on April 5, 2026
Posted by: Price not right
from SC
I like using turbo Tax, However It's getting pricey. I can probably get someone to do my taxes for what I'm paying.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com