Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax Premium option made me delete state
on April 5, 2026
Posted by: Mel29W
from Illinoi
It was suggested that I use TurboTax Premium online and it advertised that I could file federal and state for $0 additional however after completing both federal and state it gave me an option to pay $64 to file both, otherwise I had to delete my state filing, which is where I'm at now. Now I have to go back to the desktop version and start state all over again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was my last time
on April 5, 2026
Posted by: jhand24
from Colorado
I've used TurboTax my whole life to file taxes and this was the worse experience I've ever had
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
$60 Premium upgrade for owning an investment acct
on April 5, 2026
Posted by: CRog024
from AZ
The fact that just because I owned an investment account I had to pay an additional $60 for the Premium upgrade. I did not buy or sell investments this year, I just had the account and it wouldn't let me do anything until I upgraded it.
The constant adds for upgrades were also an annoying difference from the desktop version.
The constant adds for upgrades were also an annoying difference from the desktop version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Confident
on April 5, 2026
Posted by: lrltree
from Orlando, Florida, USA
it gets the job done and I feel confident that I'm doing a good job with the taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes done right!
on April 5, 2026
Posted by: DL327
from FL
Turbo Tax is easy to use and the tax expert was very knowledgeable.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS AWESOME
on April 5, 2026
Posted by: NOPENOT
from NC
GREAT EASY LOVE IT USE AGAIN ETC ETC ETC GREAT FINE EXCEPTIONAL
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Need work on tax document import.
on April 5, 2026
Posted by: IsaakPham
from Viriginia
Data import was not intuitive and inaccurate. Had to double check all import. Would have taken less time if I just manually inputted the data.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes Taxes Easy
on April 5, 2026
Posted by: Jeff3617
from NH
Product is great, easy to use, and provides great follow along tips. Highly recommend for anyone who wants a streamlined tax filing experience.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com