Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,644 Reviews)
Rating breakdown 49,644 reviews
5 Stars
36,173
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Interface Lacking
on April 16, 2026
Posted by: AV8A
from Idaho
The new interface is terrible. Have been using TurboTax for 35 years. Will not use again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use!
on April 16, 2026
Posted by: TCBY88
from AZ
Convenient, easy to use, and helpful tips throughout the process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Faulty file now pay later loan
on April 16, 2026
Posted by: RM83
from ME
I wanted to use the file now pay later loan service but it's causing my e file to be rejected.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Beware all of the fees.
on April 16, 2026
Posted by: myself1999
from TX
The features and format are great and easy to navigate. But overall it is way too expensive and the aditional fees for paying with your refund and direct deposit were outrageous.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax FAILED me!
on April 16, 2026
Posted by: Turbo Tax Fraud
from Texas TX
My prior year tax returns are missing. I need to see them for verification purposes. I was not able to submit my capital gains losses for 2025 that have been ongoing for years as a result of Intuit LOSING my returns for the last 20 years!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Forced to use live review, had to start over!
on April 16, 2026
Posted by: Evwiskow
from OR
I usually like TubroTax, but they forced me to use a more expensive product featuring a live tax review, which I neither needed nor wanted. It cost way more, and there was no way to switch out to the standard "do it myself" option after it was selected! Rather than showing a side by side of the various TurboTax products I could use, it forced me to only select from the one. I didn't realize that I was unable to switch until I had finished my federal and state taxes after hours, and hours of work! After doing some digging, I learned that I had to erase my progress and literally start a the beginning again to find the small print button that would let me change my product rather than clicking continue on the singular option shown. So, after erasing my hours of work to start over, I missed the deadline for filing. I wouldn't have missed it if I didn't have to start all the way over again. Needless to say, I'm rather upset.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TURBOTAX DISAPPOINTMENT
on April 16, 2026
Posted by: UPSETTAXPAYER2
from CA
I AM EXTREAMLY UPSET WITH THE WAY IT TOOK SO LONG TO FINISH THE FILING PROCESS IT CAUSED MY RETURN TO NOT OFFICIALLY BE TRANSMITTED UNTIL AFTER THE DEADLINE AND I HAD TO DELETE MY STATE RETURN JUST TO BE ABLE TO FILE MY FEDERAL RETURN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great experience
on April 16, 2026
Posted by: Townshend
from Texas
Easy to use, and makes me feel comfortable that it's correct
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com