Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax Use Previous Returns Does NOT WORK!
on April 5, 2026
Posted by: akchi
from New Jersey
This software was honestly pretty bad overall. The entire purpose of me using turbotax was using my last years return to make the process quicker and it did not work. I mean even the software to write the review is buggy. It was saying that my return from last year could not be imported which is a huge issue. I hope that next year, I can atleast use the online return so taxes do not take me 3 hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
not bad
on April 5, 2026
Posted by: Mdoggggggg
from Indiana
Not bad. It costs too much tho. there needs to be discounts for returning customers.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy to use.
on April 5, 2026
Posted by: RGA01
from California, CA
Turbo Tax was straight forward with good navigation and easy to use,
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple
on April 5, 2026
Posted by: BriJen11
from 20977 SW Charlene Street
Used for years. Always been easy to use and the hints are great
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used to be better.....
on April 5, 2026
Posted by: RDSMSC
from South Carolina
TT used to be much easier to use with guidance. Now, it seems that everything wants to add a charge to provide what once was provided.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Online is Easy to Use
on April 5, 2026
Posted by: BethN3
from AL
It was nice to use turbo tax online. The product processed my returns with ease and even helped me find deductions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax helps alot
on April 5, 2026
Posted by: Teeny88
from 6392 Gulf Beach Hwy
It was ok. I just would like to easily pull up all the 1040s from the past more easy. I have a different account now.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Should still be able to use Windows 10!
on April 5, 2026
Posted by: akzoomie
from Alaska
It was very frustrating that i could not use Window 10, and that "It's deductible" has been removed. I had to use the web version, and it would not import last years taxes. Bring back "It's Deductible" - Also the required Nickname in this part is terrible, everythng has been used. if required then accept -what we submit.
Written by a customer while visiting turbotax.intuit.com