Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Rejected again
on April 6, 2026
Posted by: BobFredDoug
from Oregon
Rejected again......................................
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online is very clunky.... not good at all.
on April 6, 2026
Posted by: TarzanToto
from Montana
The AI support is superficial and does not provide enough detail to really help. Tends to be circular and appears not to know the levels (drill down) to get to the solution. I opted for the free upgrade to online but that was a mistake.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Eh
on April 6, 2026
Posted by: CoachTeg
from Kansas
This was very complicated. The tax expert helped, but didnt get things figured out 100% for me
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 6, 2026
Posted by: Texas Rob
from TX
format walked me through the process, easy to use and feedback was helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Recurring bugs and frustrating "free filing" issue
on April 6, 2026
Posted by: Serje7
from IN
I’ve been using TurboTax for years, but I’m tired of the same recurring bugs. Every year, I struggle with entering vehicle information. The system automatically populates certain fields with zeros and then throws an error saying those fields must be empty. Since the form isn't fully interactive, it’s impossible to fix. I’m forced to select a different ownership type because the system simply won't accept a leased vehicle entry.
Additionally, as a QBSE bundle subscriber, I’m entitled to one free federal and one state filing. Almost every year, activating this benefit is a nightmare. This year, support told me to just "pay first and we will refund you later." It’s a huge waste of time. It’s disappointing that such basic technical issues haven't been fixed after all these years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
ok
on April 6, 2026
Posted by: Brad Kerkhoff
from Kentucky
norma, had to use chat GPT a few times to understand what to do
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2025Taxes
on April 6, 2026
Posted by: Rogerster
from South Carolina, SC
Good experience easy to do Need to improve on adding out of US tax document forms
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax ok
on April 6, 2026
Posted by: Fitz 1
from pa
Stressful.... but finished don't really want to wright this so next time I will just opt out !
Written by a customer while visiting turbotax.intuit.com