Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Sketchy and Secretive Program
on April 6, 2026
Posted by: AGselfemployed
from Nashville, TN
While I love the idea of the AI in theory, it dumped all of my deductions (but did not tell me)! So I was left owing taxes -- I almost did not question it, until I could not find the expenses. Also -- hid additional categories for expenses behind three dialogue boxes - it almost felt intentional! The lack of transparency in the layout of the TurboTax filing process has always left me feeling like the system/developers/stakeholders are intentionally withholding information. So frustrating. Whose side are you on?
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on April 6, 2026
Posted by: ROR1
from North Carolina
Easy to use, never a problem, and accurate, support when needed
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The only one that accept my broker file
on April 6, 2026
Posted by: vdayrel
from FL
I like it because it recognize all my 500 trades for this year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Shah is great with guidance
on April 6, 2026
Posted by: Customers angel
from Illinois
Good for first time user very thorough to enter all info
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for new BUSINESS!
on April 6, 2026
Posted by: Kat Rabts
from 990 Sandle Wood Drive
Great explanations on some difficult topics, good catches for additional tax breaks. Awesome for new businesses!
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
none
on April 6, 2026
Posted by: Dunlap Iowa
from alabama
Easy to operate and easy to understand each step and easy to file
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Gotten way Worse
on April 6, 2026
Posted by: No nickname in AZ
from Arizona
On line version was very inferior to desktop versions I have previously used. Especially cumbersome, tedious and repetitive was having to go through many screens repeatedly on returning. Unnecessary waste of time and energy. I will NOT ever use the on line method again. If it becomes a requirement, i will find an alternative product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 6, 2026
Posted by: Anne1680
from Sandown, NH
it was a great tool.it was a great tool.it was a great tool.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com