Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Online is AWFUL
on April 6, 2026
Posted by: ABFF
from North Carolina
I have used TurboTax for years. And every year it transfers over information from the previous year and I update or delete it. This yea I used ONLINE and it was AWFUL. NOTHING transferred. It took me extra time to fine all the information and reenter it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbotax sucks!!!
on April 6, 2026
Posted by: rvr44
from colorado
Make very difficult to skip state. One stupid issue that was not resolved and should have been by turbo tax prevented me from e-filing.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is basically a scam wrapped in a exriment
on April 6, 2026
Posted by: chris18529
from Washinton
You're upsale tricks are deceptive business practices and I am actively looking for a competitor. Your constant attempts to get me to upgrade and constant avoiding of accidently upgrading your service is so absolutely grimey i can't stand it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on April 6, 2026
Posted by: Bluepaws
from Chesterfield, Virginia
TurboTax was easy to follow with step by step questions and instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax getting better
on April 6, 2026
Posted by: jimwey
from MN
It was a little confusing at first but got better as I got used to it.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I preferred the product that I used to get on CD.
on April 6, 2026
Posted by: JEvansTrpt
from TX
The interface with my financial institution was very confusing. I had to connect several times with them, resulting in duplicate forms that I had to delete.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on April 6, 2026
Posted by: VampireChick12
from Virginia
User friendly and easy to use. Would recommend to others for use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Needs some work...
on April 6, 2026
Posted by: john91320
from california
1. Frankly, nowhere near as easy to jump topics as download version - especially to look at one particular form.
2. The logic drove entering stock dividends both by electronic and manual entries -- thus double entered. Thinking about this caused me to go into Schedule D directly to spot that. Otherwise, my filing would have gone in with double dividends and double tax withholdings...
2. The logic drove entering stock dividends both by electronic and manual entries -- thus double entered. Thinking about this caused me to go into Schedule D directly to spot that. Otherwise, my filing would have gone in with double dividends and double tax withholdings...
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com