Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,647 Reviews)
Rating breakdown 49,647 reviews
5 Stars
36,174
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy to use
on February 28, 2025
Posted by: Double D Ranch
from TN
Quick, thorough, and easy to understand. Fees seem a little high for a standard return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax was a disappointment this year.
on February 28, 2025
Posted by: BlackBeauty1122
This was my most difficult year with Turbotax. Your software require me to spend 2 hours on the phone with your rep to try and understand why is kept repeating review of my two IRA 1099R forms saying for each one that i needed to check "No Entry" and did I file a correction during the open correction window and I tried multiple time to get it right and so did you agent with no luck. She asked me to change my Mac brouser to Chrome from Safari and I did but even that did not work. Then she said it must be your software and asked me to input the info manually instead of using your digital link with my brokerage firm (UBS), but I was so tired at that point I just quit. At it again today and just ignored this Fed Review section all together. The forms were just sent in as they are to both Fed and State. And then on my State filing it asked me to "sign" using the displayed name exactly and keep telling me my signaiture did not match, so I simply tried "all caps" and it accepted it!!! As I am 88 yers old and blind in one eye, I will never use TurboTax again....until next year if I am still around and have a change of mind. All I can say is that your attempted upgrades were a major set back from my many years of using TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast,Simple
on February 28, 2025
Posted by: jwill228
very easy to use, and they have chilled out a bit on the upselling of the premium packages
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience!
on February 28, 2025
Posted by: jad312
from Chicago, IL
Great experience. Will definitely recommend to fiends and family.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 28, 2025
Posted by: angelanash0912
from Rochester, NY
Love the ease of use and the prompting to ensure you get all possible credits/deductions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on February 28, 2025
Posted by: Bennyhana10
from Boston, MA
Step by step help and if I wanted an expert I could quickly ask for one. For someone with a few complications with taxes it feels like the best bang for my buck
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience using Turbo Tax
on February 28, 2025
Posted by: RKBMTB
Let's hope TT is as accurate as it was easy! Very simple answering the prompts and questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on February 28, 2025
Posted by: SonnyNui
I have been using Turbo Tax many years. It is very easy to use and got my return correctly
Written by a customer while visiting turbotax.intuit.com