Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
EASY A ND UNDERSTANDABLE
on April 6, 2026
Posted by: FRINLE1
from KINGWOOD, TX
WAS EASY AND INFORMATIVE TO USE. will use again next year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax has gotten more difficult to use
on April 6, 2026
Posted by: Bradford 12
from Missouri
Turbo tax was harder to interface with than in the past. I have used Turbo tax for many years. This year the questions on IRA distributions were different and more difficult to answer as I am 73 and taking my first Minimum Required Distribution. If I stopped and saved my place,, when I came back the program brought me back to the same general section but not the same page. Often, I had to go through multiple pages again and again.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product but still room to improve
on April 6, 2026
Posted by: AccountantReb
from California
Some of the features worked well, some were difficult to navigate. One of my chat questions gave a response that was not compatible with the software interface options available. One of my input options did not work as expected since I wanted to type my own information and was not able to get to the page to input information forcing me to download the information. Once I was able to get all the information loaded, the forms were completed accurately.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deceiving Practices
on April 6, 2026
Posted by: Mguest230
from ca
The lack of an overall upfront fee is ridiculous. $35 to deposit refunds into my personal checking account? that's dumb. Trying to force someone into a new checking account with you is ridiculous when you are already paying $100 dollars or more for the service. It is all very deceiving.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes are stressful but TurboTax made it easier
on April 6, 2026
Posted by: Gallahad1141
from Texas
Uploading documents was easy, the features were great. The interface was user friendly with lots of support options to ensure Accuracy and compatibility with each person's situation.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Don't use turbotax at least on a Mac
on April 6, 2026
Posted by: Disgusted112
from MN
My experience was AWFUL. So many glitches in the software, took three times as long as it should have.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too many fees
on April 6, 2026
Posted by: frenchtoastpapi
from fl
I don't like that I have to pay more to get a person to look at my forms or that I have to pay more to file my 1099 and there's an additional fee if I don't use Credit Karma, etc. There are far too many fees involved and for all of the money you charge I should be able to feel confident in the process and I do not.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use it year after year!
on April 6, 2026
Posted by: Brian525
from Minnesota
Easy to use and file. Saves my data from year to year so I don't have to fill out redundant information year after year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com