Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax Forever
on April 6, 2026
Posted by: Keane_23
from Maysville, NC
Always has been the best user-friendly and reliable tax software I have ever used in my 20 years.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Why?
on April 6, 2026
Posted by: notagain2026
from Kentucky
Someone explain to me why, in the "greatest country in the world", does it cost $215 to file taxes MYSELF using the same software that exists on the FREE version? Not to mention other "not so great countries" do all of it for free, but what claws at me the most is: I DID ALL OF THE WORK. start to finish, even deep diving into previous tax files to "prove its me" when i had already verified my cell number, social security and email prior to this.
I know this will fall on deaf ears and probably never be viewed by a "human", but it was an agonizing experience that pushed me right back into a depression.
Never again, i honestly wont be surprised if my tax info gets sold to the highest bidder after this year. $215....for nothing. it was even instantly accepted proving to me there was no intervention beyond a machine.
I know this will fall on deaf ears and probably never be viewed by a "human", but it was an agonizing experience that pushed me right back into a depression.
Never again, i honestly wont be surprised if my tax info gets sold to the highest bidder after this year. $215....for nothing. it was even instantly accepted proving to me there was no intervention beyond a machine.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Beware of upgrades and fees
on April 6, 2026
Posted by: nnnn1230
from wa
Had to upgrade to file a single form that had no impact. Also that form took 30 mins cause there were "errors" but would not explain those errors. Then the fact that it tried to charge me out of the country fees when i live in the USA.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax review
on April 6, 2026
Posted by: Anonymous
from California CA
I've been doing income taxes with TurboTax for about 40 years and still come back each year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No
on April 6, 2026
Posted by: N000O
from AZ
Unable to remove an accidental selection no matter how many times I hit back or tried to find it again. Left money on the table...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Live support is great
on April 6, 2026
Posted by: MannyQ123
from AZ
some of the questions asked were hard to interpret and not very clear. I was able to get this cleared up by speaking to Fernando and was good to go.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online vs Desktop
on April 6, 2026
Posted by: Brucee2
from MA
The online version was different enough from the desktop version to make me question some of my entries.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on April 6, 2026
Posted by: JPBac
from NY
streamlined with previous returns. Easy experience
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com