Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,663 Reviews)
Rating breakdown 49,663 reviews
5 Stars
36,184
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Needs work.
on April 7, 2026
Posted by: JasA5
from Chicago, IL
They need to simplify the instructions. I do own a business and it kept saying I was a business owner. For the price I would like to be confused while filing it out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is fantastic
on April 7, 2026
Posted by: JDA76
from Texas
I've used Turbo Tax for the past nine years. It's a great resource and very user friendly. This year I made a slight mistake on the employer ID number {pushed the wrong number.} I e-filed and the return was rejected. I went back into Turbo Tax and it explained why the return was rejected. I checked and corrected the error and refilled. Quick and easy. The only mistake in nine years and easily explained and corrected. A great program.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Service
on April 7, 2026
Posted by: Domo2828
from CT
Long time subscriber ......experience has always been great!
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Poorer overall experience than previous years.
on April 7, 2026
Posted by: jmc157
from Iowa
Camera feature this year was more complicated than last year and didn't read the photo correctly. Did not download information from Wells Fargo correctly. Back button did not take me to precisely what was on last page. Poorer experience overall compared to previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
kinda blah
on April 7, 2026
Posted by: jdk2211
from michigan
to expensive. should be free
cost to much. should be free for all Americans
cost to much. should be free for all Americans
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Didn't file my return
on April 7, 2026
Posted by: spc711
from Florida.
I finished filing but apparently I didn't.... my tax return was not filed! Only when I came back four weeks later to check status did I find it was not filed! I nearly missed the April 15th cutoff due to this, Poor show.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy
on April 7, 2026
Posted by: Crash1985
from 6600 Rolling Meadows Dr. Apt 1316
easy to do, but I still had to pay alot.lalalalalalalalal
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax should be better for how much it costs
on April 7, 2026
Posted by: MattF29
from Texas
I use TurboTax because I have been using TurboTax for a few years and know how to use it. I don't think it is good. It frequently has errors, especially this year, when it couldn't import any tax info for me from last year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com