Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,663 Reviews)
Rating breakdown 49,663 reviews
5 Stars
36,184
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo tax keeps trying to upsell their product
on April 7, 2026
Posted by: Bruce Perry
from Texas
I called 4 times before I ever got a live person on the phone. It was very hard to downgrade to a less expensive plan. Also, kept asking me to upgrade, and found it hard to get past these prompts. Just kept taking me in circles or the screen would not advance until you clicked on the menu tab.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes simplified
on April 7, 2026
Posted by: mon1317
from VA
Simple and easy to follow tax filing. help tab is right there when needed. Explanations are easy to follow. The ease of uploading the documents directly to the filing system is a A+ feature. I did not see any errors when this information is uploaded. It was accurate in my case. The software is compatible to my device and interface is easy to use and follow.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on April 7, 2026
Posted by: Lovely2378
from New York, NY
Turbo tax is very easy to use and so helpful. I highly recommend
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
fee file fiefdom, i smell some greedy ones
on April 7, 2026
Posted by: effewe
from LA
I lost 23% of my refund because this terrible company and their ilk decided that americans are not entitled to their full refund and they want a cut. greedy,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbo tax kinda sucks
on April 7, 2026
Posted by: Idontwanttodothis11
from helena, mt
Turbo tax is confusing and not very helpful. Explanations make no sense and the AI feature doesn't help but it just regurgitates information without actually explaining anything.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly recommend!
on April 7, 2026
Posted by: Mr Caveman
from OH
This software is so easy, even a caveman can do it!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful
on April 7, 2026
Posted by: SueSFla
from 5290 Toscana Trl
The walkthrough is very helpful. Importing from financial institutions is also helpful, but sometimes results in redundancy that had to be fixed through editing. Overall, it's a helpful tool.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not like it’s version
on April 7, 2026
Posted by: PennyB1
from Minnesota
Experts knowlogeable. Hate the IPad version of turboTax
Written by a customer while visiting turbotax.intuit.com