Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,644 Reviews)
Rating breakdown 49,644 reviews
5 Stars
36,173
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
High Fees
on February 28, 2025
Posted by: Clark2313
from Texas
The fees to complete this sevice are too high and then there is an additional fee just to process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
AWESOME
on February 28, 2025
Posted by: ALFRED246
from denver colorado
ITS EASY and understandable, everything was well pettern and aligned
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Amazing
on February 28, 2025
Posted by: WAAR
walks you through step by step! It's great!!! Highly Recommend!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Dreadful Experience - Will NEVER Use Again
on February 28, 2025
Posted by: Spencer87
from San Tan Valley, AZ
This was the worst experience I have ever had filing my taxes. TurboTax did not allow me to file my taxes electronically because of an error on a 1098-T Wks from Desert Financial Credit Union. TurboTax said that the ZIP code was incorrect, but it was actually the state that was incorrectly entered (it should have been Arizona but for some reason it was marked Indiana.) All the other information was correct, but instead of allowing me to change the state, Turbo Tax required me to change the ZIP code which was the right ZIP code.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Much Less Expensive than a CPA
on February 28, 2025
Posted by: Leaser
Very simple to use. Great pop-ups to answer questions that I had.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Works as expected but predatory pricing practices.
on February 28, 2025
Posted by: FoxThatsUnderFire
from Texas
Over charges for what it delivers. Actively attempts to trick people into buying higher tier services that are not needed. Does what it is supposed to do and lets you file taxes, import previous info, and offers direct deposit, identity protection and audit protection. Also once you choose a higher tier on one tax year you can't downgrade the next year even if you tax situation is simplier. Premium will not allow you to downgrade to Delux. Will probably use H&R next year if it's gonna be $160 to file a single W2 1040 with one 1099.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth tax filing process
on February 28, 2025
Posted by: 19davo54
from Enumclaw, WA
Process is very smooth and we were assisted through each step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A real time saver
on February 28, 2025
Posted by: Will92025
Turbo Tax saves me hours. Since my personal information is in the system, and I am able to download my W-2 and banking 1099's, I can quickly submit our contributions and I am done!!!
Written by a customer while visiting turbotax.intuit.com