Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,663 Reviews)
Rating breakdown 49,663 reviews
5 Stars
36,184
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo tax was great
on April 7, 2026
Posted by: ReallyIrritated26
from ca
It was easy to understand and the additional information boxes were useful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like Turbo Tax
on April 7, 2026
Posted by: PPls
from Ca
Good program, very helpful, i like it, i will use it again
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is a good product but it can be better
on April 7, 2026
Posted by: zg2020
from Maine and Texas
Overall good product if all goes well. My wife and I live in different states, Turbotax can't handle it very well. Need to jump through hoops to get my taxes submitted.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good software.
on April 7, 2026
Posted by: marilynsdaughter
from Oregon
Turbotax covered all the bases. Still didn't make doing taxes fun.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy, fast and affordable.
on April 7, 2026
Posted by: Michi8
from Georgia
Turbo Tax makes it so easy, I can just take pictures and everything is uploaded. It triple checks for accuracy and helps explain topics and answers questions on the spot. I also love seeing how much time I've spent and the count tally for the refund. It is even easier every year, as it keeps and autopopulates my information and details from previous returns.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thank you for sharing! We’re glad you found our service to be a cost-effective solution for your taxes. We’ll keep focusing on delivering that same great value every time you file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 7, 2026
Posted by: Crazy stones
from Pennsylvania
Online is a better option then on desktop>. I have used Turbo tax for over 20 years
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Concerning issue
on April 7, 2026
Posted by: Estimated Taxes
from Illinois
Long time user (decades)...always considered product excellent..this year, noticed a significant issue...system never asked for estimated tax payments...only was able to do so by searching for the topic...hugely material obviously if someone misses out on reporting their estimates. Diminishes general confidence in product. What else are you failing to ask users??
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Won't work with my state taxes due to auto-hyphen.
on April 7, 2026
Posted by: RobinRG
from Utah
It was going great. Then it flagged our state EIN. I needed to enter it without the hyphen. It was impossible to do so. The program kept autoformatting it with a hyphen. I asked the AI assist for help. The eventual answer I got was that there was no way to change this. So, now I have to send my state taxes in by mail instead, after more than an hour trying to troubleshoot my way through it. Very frustrating.
The auto-hyphen is horrible!
Written by a customer while visiting turbotax.intuit.com