Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,644 Reviews)
Rating breakdown 49,644 reviews
5 Stars
36,173
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Thanks TurboTax!
on March 1, 2025
Posted by: KayAich
from Missouri
Easy to do. Presentation of questions/data was easy to follow, and I liked how I could easily get more info on something if I needed it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to follow
on March 1, 2025
Posted by: Weed 1
I didn't need to consult anyone because it was pretty much easy to follow.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too many fee options
on March 1, 2025
Posted by: Victor963
Endless fees and nickel and diming options. Basically started to carve out small things to force you to continue to bundle on costs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always good
on March 1, 2025
Posted by: MMcK123
from MN
Easy, stores information year over year, only way to go.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Long Time Customer, First Time Review
on March 1, 2025
Posted by: JB_TTReview
from Tri-State Area
The experience with Turbo Tax has greatly degraded over time - it's nothing like it once was.
Moreover, I find mistakes and glitches for which there is no way to report or deal with and resolve on my own, i.e. direct deposit on first pass skipped the State Refund interface, but reported it as done - how? Second pass - functioned as expected, fully.
As well, other things that are confidence killers like verifying the DOB on the eFiled returns - there is no DOB to check there on that file to "Review" - only the name and SS number.
Additionally and stunningly, I didn't file yesterday, it took me more than 2x's their estimated time. If I trusted the program, maybe 1.5 hours, otherwise, now, including this morning. is more like 6 hours.
- And then find out less than 12 hours or so later I am up-charged +$50 with no notice or warning. I understood if file prior to the 18th of February of a discount - nothing else. Had I known, well, then I would have known.
- And then find out less than 12 hours or so later I am up-charged +$50 with no notice or warning. I understood if file prior to the 18th of February of a discount - nothing else. Had I known, well, then I would have known.
I went in to check all the "cookies" on my PC, like ~ 60 +- or so... deleted all, restarted hoping to get my initial charge of $138 vs 158 LESS TAXES OMG now +$8.05 so nearly now $200, wow.
I'll have to look into the IRS software no that Trump is back and, or H&R Block which now, again, fully imports all. It just sucks to have to deal with this after all these years of paying more anyway with online vs what I used to do with CD's, etc.
A VERY dissatisfied customer here, and a long time one. I remember how the program used to "interrogate" the information out of you with a video - fool proof. That changed and wound up having to amend one year since missed an otherwise deduction. I have low confidence in this program anymore and at the rate they try to UP-SELL you with Nag Screens, if a flag that maybe NEED that up-charge?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Just give this power to the people
on March 1, 2025
Posted by: MrOreoman
from Colorado
Just stop lobbying the government for this service to continue being a paid service. It should be free, and supported by the government, as they already have this information.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks for this easy program
on March 1, 2025
Posted by: Monkies007
from Texas
if you have a problem, type in questions to get a direction to help assist - works well before having to speak with someone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes it easy
on March 1, 2025
Posted by: Jake6419
from Albany, NH
Always makes it easy to fill out and go thru the process.
Written by a customer while visiting turbotax.intuit.com