Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,644 Reviews)
Rating breakdown 49,644 reviews
5 Stars
36,173
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Phone support was awesome
on March 1, 2025
Posted by: analog9080
Excellent phone support, resolved my issue with adjusting state income taxes being double taxed, saved me a bundle
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is not free. Scam.
on March 1, 2025
Posted by: Killarney123141
This product is a ripoff. Should be free and never is.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing work on the user interface!
on March 1, 2025
Posted by: DonBS88
I thoroughly enjoyed processing my taxes this year. A big thank you to the entire team!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
BEWARE Payment Traps
on March 1, 2025
Posted by: Anonymous
Very sneaky service, always have new payment traps every year. If you have simple returns (W-2 only etc) DO NOT PAY. You DO NOT have to accept TurboTax sharing your information or storing your information, you can choose "No Thanks" on these authorization forms. You may think it's "convenient" to pay for TurboTax services with your federal refund, it is NOT. TurboTax takes $40 more for this "convenience" DO NOT RECOMMEND. Pay with debit/credit instead. Be aware of what you are clicking at all times, TurboTax will do whatever they can to manipulate you into giving them money when it's completely unnecessary.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expensive but does job easy
on March 1, 2025
Posted by: Dog watcher
from Detroit Michigan
Every time I try to make a click selection it brings up a definition of the term. I have to carefully click on an edge around any lettering. From the start, I couldn't figure out how to buy a product. Inside my account it offered to bring up previous year but then asked for a download but I hadn't bought any. The system wouldn't let me see products to make a selection. Then somehow it started and said it would select at the end. It seemed blind like I didn't have an option for a cheaper version if I wanted it. Previous years I got over $600 from state. This year $10?? I have to say it seems quick once it starts. Particularly when it pulls over info from previous years. Don't like that the company seems to have this info tho. I will not do this again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great and fast!
on March 1, 2025
Posted by: emipooh82
from Los Angeles, CA
Ease of use, fast and efficient! All IRS rules are explained in easy to understand terminology, I feel confident my taxes are filed correctly every year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is in itself another tax
on March 1, 2025
Posted by: Nate345634534
Turbo tax is in itself another tax. Bureaucracy is, in almost all cases, corruption. And this is just another level of that corruption.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The bad and the good
on March 1, 2025
Posted by: aahhhh24
from WI
Don't care for the gimmicks regarding pricing deals. Make it a fixed price and be done with it, vs. a special for February, which you don't get in March. The constant requests to upgrade gets old pretty quickly. Other than that, TurboTax is pretty easy to use.
Written by a customer while visiting turbotax.intuit.com