Easy for a first time user. The help boxes for certain situations were nice if you are not planning on paying for a professional to step in. Very straight forward process. Will be doing this again in the future from now on. You definitely get hosed on money if you go to a big name tax professional.
Explanations of what to enter was easy to follow. I like how it asks how I'm doing so I can take a break if I want. The estimate on how long it takes is spot on.
I always get defaulted to premium, I wonder why that is. AND MAKE IT EASIER TO CHANGE THE DIRECT DEPOSIT INFO. I had to get live help and screen share to be able to do that.