Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,663 Reviews)
Rating breakdown 49,663 reviews
5 Stars
36,184
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TurboTax is a time saving way of doing your taxes
on April 8, 2026
Posted by: PEW9
from Colorado
I first used TurboTax for my 2004 return when I was self-employed. It really helped me out with the Schedule C portion of that return. I started using it again in 2022 when I no longer qualified for free tax services as a military veteran. My only complaint is this year I had to redo the Federal Taxes to make sure I qualified for the home energy credit, which TurboTax did not query me for even though I had an energy credit a few years ago. Hence, the 4 star rating.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 8, 2026
Posted by: Deauna
from MI
Turbu tax is very user friendly, makes very easy to do own taxes!
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on April 8, 2026
Posted by: Chezthiery
from Michigan
I was happy with the return process. The time it took was for me to gather our information
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Faithful Option For Taxes
on April 8, 2026
Posted by: JobenM
from LA
I've used Turbo Tax for 6 years and used it for my business this year. It's great at getting me through this complicated process. Giving me a chance to work through the edge cases and filing with confidence.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NOT CARE FOR TURBOTAX THIS TIME!
on April 8, 2026
Posted by: Bodamc
from Florida
I figured the money I'm paying you my $179. You could have helped a little better with a pen. I had a call I r s to get a pen, and I was declining with my set up three times before I did that.And I was used in my turbotax from last year, with the answers, and I still didn't pass.So that's why I had to call irs
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy simple software that will educate you
on April 8, 2026
Posted by: True_Spirit
from Texas
Good features, explanation on the side vertical bar, interface is simple/elegant without clutter which is great!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worked
on April 8, 2026
Posted by: x1x2x3x4x5x6x7xxxxxxxx
from Maryland
Did not have to mail in filing this year. Appreciated it.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This program is not good
on April 8, 2026
Posted by: TurboTaxsucks12345566787
from Washington
I was forced to pay 170 even though I refused all of their addons, also something is up and doesnt really match as some of my tax credits for the past few years have not been properly added to my taxes
Written by a customer while visiting turbotax.intuit.com