Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Live help was great
on February 4, 2025
Posted by: Jibblenc
from Tennessee
Joe was very helpful, I had to call because you don't list voya as a 401k company. He had to figure out how to get me to where I needed to be. He stayed on and walked me through the rest of return.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Clear and Easy
on February 4, 2025
Posted by: Anonymous
from Milwaukee, Wisconsin
Great! Clear, easy, efficient. It gave me the confidence that my return was done right and filed properly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on February 4, 2025
Posted by: jjss88
Turbotax was easy to navigate and made filing my taxes simple and fast.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 4, 2025
Posted by: Gary 1111
Very helpful!!! VERY Friendly. and courteous. awesome!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Took a third of my refund
on February 4, 2025
Posted by: Goob99
Seemingly endless fees and charges. They charged me over $100 to file, just go the CPA if you're lucky enough to know a competent one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!!
on February 4, 2025
Posted by: 000001112222
very easy to navigate and user friendly will use every year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Great for Taxes; Auto upgrade felt like a scam
on February 4, 2025
Posted by: Other Mark
from MD
I really like using TurboTax for our taxes. They have a lot of helpful information that answers my questions too.
They would have gotten 5 stars but I feel like they got one over on me during checkout (or I guess right when starting the process of going through the questions and entering in all the data) which get's 1 star. So I averaged out to 3. Basically, I've used the Deluxe version for several years, and beginning this year's tax filing they auto upgraded me to Premium. Two-and-a-half hours later I see they want to charge me for Premium, and the only way to switch back to Deluxe ($50 less) is to clear all the data and start over. At that point I had to weigh whether it would be worth the time to save $50. I shouldn't have to worry about being auto-upgraded and having to look around for where to change it (I clicked all the "cheap" left column options that were presented to me at the beginning of the process/throughout the process, Deluxe vs Premium should've been one of the dozens of questions they asked in the first 30min especially considering how many times they asked if we wanted MAX added on for so many more dollars).
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 4, 2025
Posted by: Richpker
It was a easy site for me to do my own taxes and I like how it automatically saves my information and I continue where I left off when logging back in.
Written by a customer while visiting turbotax.intuit.com