Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,663 Reviews)
Rating breakdown 49,663 reviews
5 Stars
36,184
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
First time trying online version
on April 8, 2026
Posted by: RobJ5000
from Texas
Really good first experience with TT Online. As long as the price remains reasonable, I will continue to use the online version
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great first impression
on April 8, 2026
Posted by: VRV11
from California
This was my first time using Turbo Tax and the experience was very straight forward with the software guiding me throughout the process.
I did require clarity understanding something during the process and was able to schedule a callback with an expert. The response was very quick, just a few minutes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Welcome to TurboTax. We’re glad you made the move, and our priority is ensuring your filing experience is as seamless and stress-free as possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
excellent cs
on April 8, 2026
Posted by: robiesmom
from texas
the girl was very helpful and called me back in less than 5 minutes!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax made everything easier
on April 8, 2026
Posted by: VvTSp
from DC
TurboTax has been our go-to option for filling taxes for some years now. Never fails, and makes everyhing much easier than how it used to be. Highly recommended.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
BOO TURBO TAX
on April 8, 2026
Posted by: NotHappyAboutTurboTax2026
from Texas
You asked me 6 times, 1 initially and 5 subsequent times, if I want to upgrade to Max. Absolutely unnecessary and a really sly way to trick people into opting into something they already decided on. It's cheap and pathetic. And on top of that, you're charging $139 for me to file my own taxes. BOO TURBO TAX!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS EASY
on April 8, 2026
Posted by: OPANATOR
from NV
I HAVE USED TURBO TAX FOR THE PAST TEN YEARS AND THIS WAS FIRST YEAR USING ONLINE FORMAT DISK. WAS A LITTLE CONFUSING WHEN TRYING TO FIND ESTIMATED TAX PAYMENT THAT I MADE, BUT OTHERWISE EXCELLENT PRODUCT AND GREAT SUPPORT AND ANSWERS TO ANY QUESTIONS
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT is ffective and time saving as well as accurate
on April 8, 2026
Posted by: joy365
from FL
Some improvement in how interactions could be simplifide, or at least be less complex and require less typing!
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Online is Good
on April 8, 2026
Posted by: TT SME
from Virginia
Compatibility and interface were not as good as the desktop version. I could not easily go back to the previous screen to edit. I prefer having the previous year's return info side-by-side for comparison to ensure I don't omit any credits or deductions. The online version kept pausing, so it was not as fluid as the desktop. Lastly, TT Online does not provide the option to pay for filing with a credit card; it only offers a refund deduction.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com