Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,663 Reviews)
Rating breakdown 49,663 reviews
5 Stars
36,184
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Online version is not what I expected.
on April 8, 2026
Posted by: Ignacio7
from Ohio
WHY, is it that every time I use this software there's more and a more distrust and overwhelming payment filings. I don't want the software to tell me At the end how much this and that will cost. Be transparent. Especially when filling in other state along with federal. The only thing I agree is, it gets it done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
UGH
on April 8, 2026
Posted by: no nicknME GIVEN
from WASHIMGTON
This is the most convoluted, difficult, and annoying program I have ever used. You ask the same questions again and again. It is often difficult to find what you need to do next on the page. I spend hours on this stupid return, but the IRS already has ALL of the information needed. So i wasted five hours to tell the IRS what it already knows. I bitterly resent having pay your company because you have spent millions of dollars to lobby congress to not allow direct filing. The IRS could send me a post card with a bill and I could just say "right" or "no that needs changing", instead of answering your stupid questions time and time again. Would NEVER recommend anyone use this program unless absolutely necessary. As for support, your AI is dumber than a two year old, and can only regurgitate what it has heard, which may or may not be true.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX is great. I like their Transfering of Da
on April 8, 2026
Posted by: Hallo2
from IL
I like Turbo Tax for it's ACCURACY. I like their Transferring of Data and Financial Information correctly and Accurately.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is very efficient
on April 8, 2026
Posted by: Azmath
from Ohio
Its very easy and effecient to use.
I would recommend everyone to use it.
I would recommend everyone to use it.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax works great every year
on April 8, 2026
Posted by: kal1295
from CA
loved the new AI features worked great for all the questions i had
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Support
on April 8, 2026
Posted by: Watts16
from 501 soledad street
Outstanding support received and very professional.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yes Indeedy
on April 8, 2026
Posted by: Mr Brian L
from Pa
Fast and easy way to do everything for me and easy
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Does the job but is overpriced given the quality
on April 8, 2026
Posted by: MintBerryCrunch
from MN
TurboTax does the job, but it's overpriced and does very little to simplify our complex tax system. For example at the end of my return it said I needed to file my state tax return by mail because certain tax situations prevented e-filing, but neglected to state what said situation was. There were a variety of similar instances where it said I didn't quality for credits without explaining why.
Written by a customer while visiting turbotax.intuit.com