Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,640 Reviews)
Rating breakdown 49,640 reviews
5 Stars
36,169
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
User Friendly
on March 2, 2025
Posted by: Carm2024
from Mandeville, LA
The process was fairly easy to use. The help feature has quite a lot of useful information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
X
on March 2, 2025
Posted by: MommaNay
Turbo Tax has been very helpful and cost effective.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax needs some work.
on March 2, 2025
Posted by: Taxed Over
from Cupertino
There were some vague instructions.
Some of the calculations TT used were hidden from us until the 1040 was produced. An example: QCD wasn't part of the data we were to confirm before the 1040 was produced.
When we had issues with a brokerage or IRA account, TT never displayed the account number so it took our time to sleuth this out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
would recommend
on March 2, 2025
Posted by: steph112025
Easy and helpful to use. would recommend to others
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A Good Tool for Self Tax Preparers.
on March 2, 2025
Posted by: Anonymous
from Southern California
It seemed a bit different this year with the process, but I was able to calm down and figure out the issues with the return and correct them. The product is still very good, but usually it doesn't ask for payment until all is completed , but it asked for and took the payment before completion and then the issues of revisiting popped up, (that was different) and I had to go back again and again to find and resolve the issue (that never happened before) because the system already took the payment and I had to find the errors. Thank God He helped me figure it out.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best in Class User Experience Web Form
on March 2, 2025
Posted by: Cespite
from Palmyra, IN
One of the best designed user interfaces of any webform. I'm an application architect and refer to ideal user experience like turbo tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax takeover of CreditKarma tax services
on March 2, 2025
Posted by: magickneito
from North Bend, WA
There are a couple forms that cause looping questions so it took a bit of extra time to sort out that string of error flags but eventually worked out great! It's not as cheap or streamlined as prior years but it certainly gets the job done well enough.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Preys On The Poor
on March 2, 2025
Posted by: TryAnotha1
from Crawfordville, FL
No one should have to pay for doing their civic duty. Bump turbo tax.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com