Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
All TurboTax wants me to do is pay, pay, and pay..
on April 9, 2026
Posted by: Taxfiler1700
from California
It continuously asks me to pay more and it is very annoying. The fact that I have to pay in order to get direct deposit is insane. It feels like you just want to squeeze every last dime from us that you can while we're vulnerable because there's thousands of dollars hanging in our face that we are about to get so a $35 deposit fee "doesn't seem like much". I feel like I've been scammed and will look into other services next year.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Is easy to use
on April 9, 2026
Posted by: Mountain26
from NC
I was happy using Turbo Tax this year, there were multiple changes to our situation and it was easy to navigate the website.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I think the product is GREAT! I have over 25 yrs.
on April 9, 2026
Posted by: CD Webb
from MASS.
I followed the instructions and did the taxes myself.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbo tax stinks
on April 9, 2026
Posted by: Leo Dug
from Ohio
I paid for two desktop versions that I am trying to get refunded before I purchased the online premier product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Desktop better
on April 9, 2026
Posted by: brebun
from California
Prefer desktop - easier to move around and find ha I want to look at
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is very good
on April 9, 2026
Posted by: vat 13
from NEW YORK
I wasn't able to file my state tax because I do not have to pay tax on my pension, and there was no allowance for that in your form.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly very good, but room for improvement.
on April 9, 2026
Posted by: JonSi
from AZ
Generally I like Turbo Tax. This year was complicated by the fact that your 2025 version would not run on Windows 10. You nearly lost me as a customer over that one.
Also had difficulty finding where to enter my work mileage and my HSA contributions. Had to do searches to find these very common items.
Also had difficulty finding where to enter my work mileage and my HSA contributions. Had to do searches to find these very common items.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Satisfied with the experience
on April 9, 2026
Posted by: Anonymous
from Georgia USA
Did not consult with any online representative thank you
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com