Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Not Awesome
on April 9, 2026
Posted by: Taxd06
from Maryland
The on line version was not as good as the desktop and considerably more expensive. Particularly annoying was the upsell to Premium for basic capabilities available in the Desktop version of Deluxe. Unfortunately my PC can't upgrade to Windows 11. Next year I'll look seriously at other options.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My tax go to
on April 9, 2026
Posted by: sueann 46
from Louisiana
Have been using turbo tax for at least 10 years & it is a great product.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very easy to use
on April 9, 2026
Posted by: nsolo
from texas
my support today was lovely! she was very knowledgable and easy to understand
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Free is not Free
on April 9, 2026
Posted by: Vee2026
from Texas
I would enjoy it more if the fees to file my taxes wasn't so expensive. I didn't upgrade for any extra help, I had to file everything myself but still almost paid $150 for my return. That doesn't help in todays economy.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting an ID.me accesss
on April 9, 2026
Posted by: Noame
from VA
Interface between TurboTax and ID.me is very inefficient. I still do not have a IRS ID Passcode
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great !
on April 9, 2026
Posted by: GL GG
from CA
Nice and self explanatory. Use it for many years !!!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
i like desk version of turbo tax better
on April 9, 2026
Posted by: su333
from california
I want turbo tax make more compatible of desktop version
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 9, 2026
Posted by: PJHawkes
from UT
Was very easy to use. I have used turbo tax for many years and would like to thank you for your product.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com