Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,637 Reviews)
Rating breakdown 49,637 reviews
5 Stars
36,167
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Love it! Please enhance suggestive guidance.
on March 2, 2025
Posted by: Andrew084
from Edgewood Iowa
I really like TurboTax, it really guides me through the process. I do wish there were more guided choices when the decision could be determined by information I've already provided either this year or years prior. Would be nice if the help would play out like, "Based on the information you've already provided, this is likely what applies to you, unless..."
Also, help me choose a nickname when submitting a review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on March 2, 2025
Posted by: top man
stressful but methodical and able to follow the instructions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is fast and easy to use.
on March 2, 2025
Posted by: msil14
Everything about the experience is easy except help from live experts should be less expensive so it is accessible for more people with lower incomes or tax returns.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome
on March 2, 2025
Posted by: nellgemini1
from Columbia
I truly am happy with this program. It was easy to understand and walked me through the process
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My 2024 Turbo Tax Review
on March 2, 2025
Posted by: Le99505
from KY
Easy navigation and detail assistance making it efficient to file with ease.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on March 2, 2025
Posted by: Cswizzy20
from Forney TX
TurboTax made the whole tax process simple from start to Finish! Their user face and FAQs helped with any questions I had.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Repeat customer for 5 years
on March 2, 2025
Posted by: seishin73
I've used Turbo Tax for about 5 years now and it is always on point and easy to use. I review tax returns for a living so filing on my own makes sense. Turbo Tax helps me do that easily and efficiently while keeping me focused on all aspects I have to cover.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Less user friendly every year
on March 2, 2025
Posted by: Virginia130
from Fairfax County, Virginia
TurboTax has become less user-friendly every year. I like to see the forms actually being filed before I file. FInding the download page is way too far into the process and way to obscure. I would like to see a Schedule A data as I submitted so I can verify it in total- NOT the piecemeal, spoon fed data that Turbo Tax insists upon. I want to see the actual forms as they are being prepared -- not the completed sheets at the very end of the long process. What happened to having a Selection bar that includes seeing the forms in process? Complete with easy printing and viewing of other forms.
Your money-grubbing multi-fee payment structure has become an annoyance.
You lost my 2023 1040-S and are blaming me for "losing" it. And I can't get rid of the stupid page --- where I should be able to peruse my 2024 Return in-progress. It is well documented that I used TT to prepare and file my 2023 returns. I believed that you had resolved a two-user ID issue (old UserID hasn't been used in many years). But it is still there and TT still insists on being stupid about it.
I spent more time screwing around with log-on processes of TurboTax and other Financial institutions than actually doing anything useful. Everything is a lot less friendly than in the past. Your feedback loops are pretty useless to the user who simply wants a broader view - broader than the insistent hand-holding approach.
Your money-grubbing multi-fee payment structure has become an annoyance.
You lost my 2023 1040-S and are blaming me for "losing" it. And I can't get rid of the stupid page --- where I should be able to peruse my 2024 Return in-progress. It is well documented that I used TT to prepare and file my 2023 returns. I believed that you had resolved a two-user ID issue (old UserID hasn't been used in many years). But it is still there and TT still insists on being stupid about it.
I spent more time screwing around with log-on processes of TurboTax and other Financial institutions than actually doing anything useful. Everything is a lot less friendly than in the past. Your feedback loops are pretty useless to the user who simply wants a broader view - broader than the insistent hand-holding approach.
Written by a customer while visiting turbotax.intuit.com