Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
AMAZING!!!
on April 10, 2026
Posted by: ELLE2493
from Orange,CA
The easiest way to file. Saves so much time and a big headache going into the office.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax makes state taxes difficult.
on April 10, 2026
Posted by: why_nickname
from Arizona
There's no reason that filing state taxes needs to be as unhelpful as it is. I would really appreciate if, I'm going to have to pay $100+ for state taxes, if TurboTax would actually do the work to make filing state taxes not as complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax trys to overcharge, and is more expensive
on April 10, 2026
Posted by: LongTmeUser
from nj
I was frustrated that TurboTax was unable to connect to my financial institutions sufficiently, even in the instances where I didn't need a document, it should have been able to determine that. Some information that used to transfer year to year was lost (like deposit info). The continuous effort to add added services I didn't use at additional costs is making me re-consider using TurboTax next year. I'm not sure I would recommend the service to others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My Tax Partner Over The Years
on April 10, 2026
Posted by: CHEMI5T
from Michigan
I've been using TurboTax for many years, and I have never been disappointed. Whether the desktop version or online I have found it to be as painless as taxes can possibly be. I've filed amended returns this was also, and compared to the olden days of doing taxes by hand on paper (guess I'm dating myself) this is waaaay better. The program asks questions and you give it answers...it does the rest. I started filing 1040EZ returns when I was making minimum wage and over the tears I have moved up to needing the premiere version to track my investment gains and (many more) losses! TurboTax handles every scenario with ease.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great team
on April 10, 2026
Posted by: faz lee
from 301 Spanish Moss Trail
lots of information patiens needed with a 79yr old thank you
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Almost Impressed
on April 10, 2026
Posted by: 1t is Finishd
from MS
Free online filing was easy like the desktop method until the ID.me part came. It was supposed to be required for an IRS issued PIN. It was very convoluted & circular. After uploading ID docs twice, it promised an email in 2-3 days setting a video appointment to verify identity which never happened & I never received a PIN before finally uploading ID once again on day 3, then was able to complete e-filing. I almost gave up and opted to mail after all. Still don't know if the ID.me PIN thing was legit. In the end I appreciated being able to combine my federal & state refunds into one deposit.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed
on April 10, 2026
Posted by: RamiroLaurie
from Indiana
After many years of using Turbotax i found the new version that keeps wanting more money for other features annoying. The inability to transfer my last year's tax return into this year's return was frustrating. There were also no clear instructions on how to make a tax.2024 file to transfer my saved Turbotax filing from last year into this year's.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing product for Tax filing
on April 10, 2026
Posted by: bhkumar
from California
I have been using Turbo Tax for almost last 20 years , it is very easy to navigate and love the way it guides step by step
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com