Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
easy
on April 11, 2026
Posted by: emoney12
from md
easy to use stress free, step by step process love
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Is ‘Affordable’… Until You Actually Use I
on April 11, 2026
Posted by: TurboTraumatized
from New Hampshire
TurboTax might be the most aggressively upsold piece of software I’ve ever used.
It starts simple enough—$79, fine. Then somewhere along the way it becomes $139. Then, right at the finish line, they tack on another $40 just to submit. At no point does it feel transparent; it feels like you’re being slowly walked deeper into a checkout funnel where the real price only reveals itself once you’ve already invested the time and don’t want to start over.
Even worse is the constant push to upgrade to “MAX.” I said no the first time. And the second time. And the third time. Yet it keeps coming back—like someone at a bar who won’t take the hint. It doesn’t feel helpful; it feels manipulative. The software repeatedly interrupts your workflow to upsell something you’ve already declined, clearly hoping you’ll eventually give in out of fatigue.
For something as essential and stressful as filing taxes, this kind of experience is the opposite of what people need. It’s not just expensive—it’s structured in a way that makes you feel cornered into paying more than you expected.
If you value transparency and a straightforward process, this isn’t it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
too expensive
on April 11, 2026
Posted by: bernieVT
from oh
too expensive. turbo tax cost me $341 this year for one federal and 3 states. All for lobbying our government
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Access
on April 11, 2026
Posted by: Jim 6030
from MA
TurboTax Premium made it easy for me to connect with my financial institution for tax forms and upload forms they didn't have access to.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product.
on April 11, 2026
Posted by: Pajo 2
from Ohio
Good product but for someone like myself it will need to be improved with answers available.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy experience
on April 11, 2026
Posted by: C71Lux
from DE
TT found additional credits for me the tool is very useful
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax can Improve
on April 11, 2026
Posted by: Luke Lallu
from 300 Peachtree Point Court
In world of AI - Turbo Tax need to really improve in isights
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good tax return
on April 11, 2026
Posted by: 401smith401
from FL
IT worked and was concise in explaining things, and the expand box easy to read.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com