Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Scam with dark patterns everywhere on the site.
on April 11, 2026
Posted by: Angry2026
from Alabama
The difference between me getting my taxes for free and for you charging me over $200 was something beyond my control. Robinhood auto-sold an investment because of a merger. and for a less than $10 "PROFIT" you jacked up your prices to more than 20% of my refund. Also the process was full of dark patterns. You hide or made hard to find options or selections not in your favor. I am really disgusted with your service this year. I will filling my taxes with another company next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on April 11, 2026
Posted by: pipesje
from wv
It was easy. I was able to perform this in the time alotted
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
yes
on April 11, 2026
Posted by: Elizabethfaithful
from va
yes features. The information is helpful an easy to understand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on April 11, 2026
Posted by: colt22man
from Indiana
Very interactive, helpful and fairly easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
None
on April 11, 2026
Posted by: bobmerry
from North Carolina
It was fine, I wish It was cheaper, I am retired and this was the worst year yet.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on April 11, 2026
Posted by: SassySenior1234
from NY
turbo tax makes it easy. support was awesome. im done
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Predatory and Anti-consumer
on April 11, 2026
Posted by: SalColon
from VA
I did not have a good time with Turbo Tax online. You no longer support Windows 10, so I had no choice but to go online. Intuit also does not support Linux (KDE) as this is my new OS. At every turn, I was upsold on one thing or another. And sold on things I did not want. For example, on the desktop, I can print and file my state separately. Online, I'm forced to pony up and additional $64 or else my state is deleted. The online experience is predatory and anti consumer. This will be the last time I use your software or services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Used to be faster, now it's slowed by upsells
on April 11, 2026
Posted by: Adamsc99
from Washington, DC
It gets the job done but the prices have gone way up and the process is slowed down by repeated attempts to sell you add-ons
Written by a customer while visiting turbotax.intuit.com