Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Needs to be better integrated with AI
on April 11, 2026
Posted by: Ed1812
from RI
Definitely needs to be better integrate with AI!!! Many times I have to use chatgpt to double check things. Why could INTU just integrate their products better with AI? didn't they realize how much the stock has been damaged?
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I HATE IT more each year
on April 11, 2026
Posted by: Mickey26
from Wisconsin
I hate TurboTax more very year. It's become nothing but a constant, cloying, desperate sales pitch. Some review items don't work. It got stuck on the "upgrade" page 5 times! The payment page appears to charge a hefty fee for direct deposit to a banking account, but until you click through with an "I don't care attitude" because you don't want to sign up for their stupid Credit Karma, you don't see it was an empty threat. Because it's probably illegal. What a crap corporation and an ever-declining product. Just junk. Garbage. Grasping, desperate. Every time you try to just get through your stinking tax filing, it's like constantly being pestered by an annoying jerk on the corner going "psssst...wanna buy a Rolex cheap?" Grrrrr.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax thinks of everything.
on April 11, 2026
Posted by: JKBush
from WA
THANK YOUR FOR WORKING ME THROUGH THE PROCESS. I'M SOOOOOO GLAD TO HAVE IT FINISHED!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Great.
on April 11, 2026
Posted by: Eli0547
from Massachussettes
Filing our 2025 Income Tax using Turbo Tax is really easy and convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Back again
on April 11, 2026
Posted by: Jacee5120
from Georgia
It was smooth and easy due to Turbo Tax having all of my information from the prior year. However, I thought it was way too expensive.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Satisfied
on April 11, 2026
Posted by: Rupen
from New Jersey
Disappointed by AI features. I expected that AI would be integrated lot more but I could hardly use any AI features. I had to use Claude outside giving it files and it was able to help lot more than TurboTax.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too spendy
on April 11, 2026
Posted by: ryank23
from Minnesota
$240 to personally file my taxes? That is way too spendy. Next year I am definitely going to be looking into alter options.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
dddddooooppppeeee
on April 11, 2026
Posted by: m1one
from Philadelphia, PA
coooool mad decent and very on point would recccc to da homies
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com