Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(43,434 Reviews)
Rating breakdown 43,434 reviews
5 Stars
32,348
4 Stars
5,058
3 Stars
2,270
2 Stars
1,433
1 Star
2,325
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
best service
on January 17, 2025
Posted by: khwhite30
from Sacramento CA
being a business owner makes it much more time consuming. We still work full time jobs and have expenses and write offs for our side business. just lot of time goes into input everything
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Fast
on January 17, 2025
Posted by: alexjoaq
from El Paso, Texas
Easy, fast, and convenient. I appreciate this service is provided to members of the military at no cost. Thank you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
BUGS - MORTGAGE INTEREST DEDUCTION CALCS/QUESTIONS
on January 17, 2025
Posted by: Frustrated CPA
from San Diego, California
A lot of very vague questions that obscure the purpose and no transparency in Turbotax's calculations or ability to override your incorrect calculations. For example, mixed use mortgage refinancing does not properly calculate the deductible portion of mortgage interest. And in the summaries along the way, such as "Your tax breaks", it shows the wrong mortgage interest deduction even when it's correct in the actual return. In my case, it's higher than the full amount of interest I paid, when it should be lower. It is actually ADDING the total amount of points I paid in the year 2020 to the mortgage interest deduction, even though I've already been amortizing that amount each year (wrong year and duplicating deductions). This cost me MANY HOURS trying to figure out, and a full hour on the phone with customer service. They couldn't figure it out either and suggested I scrap the whole online return and purchase desktop and start all over and then request a refund for the online version, OR pay Turbotax to do the return for me (which again is a lot of re-work and added cost; I don't need that--I'm a CPA and know what the amounts should be but it's impossible to answer your vague questions correctly to get there. After ANOTHER SEVERAL HOURS of just trying to get this one deduction number correct I screenshotted every single screen and input since you can't see those once the return has been filed. This particular deduction is challenging to input every year, but for 2024 you guys really screwed it up and need to fix some bugs!! I'm going to have to figure out different software to use next year as this is a total waste of my time and unreliable.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
taxes
on January 17, 2025
Posted by: williams family2
from atlanta
Was easy to use. It gave me step by step instructions on how to navigate through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on January 17, 2025
Posted by: Austin924
from Oregon
Fast and easy to use. Only took about 1 and a half hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on January 17, 2025
Posted by: GolferClark
from Sumter SC
Turbo Tax is great and easy to work with and understand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Your the best!
on January 17, 2025
Posted by: Crazy mazy
Makes doing taxes easy 👍😁😎👍👍👍👍👍, see you next year!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic!
on January 17, 2025
Posted by: Ssnrthrs306
from Robinson, TX
I have used turbo tax fur a number of years and it is the best and easiest program especially now that I am 70
Written by a customer while visiting turbotax.intuit.com